Netbox acting weird

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RogersShaun
Moderator
Moderator
Posts: 319

Re: Netbox acting weird

@karl_kennedy and you're still having black screens now?

 

If so I'll have someone reach out to you via PM and see if we can investigate further.

karl_kennedy
I Plan to Stick Around
Posts: 40

Re: Netbox acting weird

No, now it's fine. It happens intermittently and it did this morning so I have to through the process of unplugging the box. Wait at least 5 minutes. Plug it back in, all the things mentioned before happen, today a "dwnload" came up and then it's fine. Process takes about 30 minutes. Unfortunately, right now Im not at home.
RogersShaun
Moderator
Moderator
Posts: 319

Re: Netbox acting weird

@karl_kennedy please update if it continues, and we can have someone look into it from here.

karl_kennedy
I Plan to Stick Around
Posts: 40

Re: Netbox acting weird

OK, Update. For the past 3 days it's been pretty much toast.

 

Help would be greatly appreciated

karl_kennedy
I Plan to Stick Around
Posts: 40

Re: Netbox acting weird

Still waiting for anything???

RogersShaun
Moderator
Moderator
Posts: 319

Re: Netbox acting weird

Hi @karl_kennedy 

 

I think it's wise at this point for us to run some diagnostics and likely have a technician come out to investigate.

karl_kennedy
I Plan to Stick Around
Posts: 40

Re: Netbox acting weird

Yes, I've been thinking the same thing. This is getting very annoying.

 

How do we proceed?

RogersShaun
Moderator
Moderator
Posts: 319

Re: Netbox acting weird

Hi @karl_kennedy 

 

We'll reach out to you in a moment via private message.

 

 

senordd
I Plan to Stick Around
Posts: 99

Re: Netbox acting weird

I can guarantee that the problem is a weak signal.  A technician will have to go there an run a new line in or put in a signal booster, assuming you're able to book one to go to your place.