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Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around

I posted this as a reply in another thread, but I'm putting another one out there to see if I can get some help.

This morning when I turned on my TV to listen to the radio, I noticed that the much advertised Navigatr was loaded - great... what will the problems be? I was locked out of EVERY channel as they all required my Parental Control PIN. My previous parental control is only for TV-MA, and I have never had this happen before. 

I put in my PIN and unlocked the channels and decided to check my parental controls. Oh wait, I can't... because settings won't load AT ALL. Rebooted, cuz hey, who knows.  After the 15 minute reboot I'm locked out again, need a PIN to access anything and still can't load my Settings. Then I noticed my PVR recordings are all gone - WHAT? 

I have another NextBox on a TV (no PVR setup). It loaded just fine - no parental controls needed and it loads the settings just fine.

What's going on Rogers? If you're going to roll out a new program how about we check for ALL POSSIBLE PROBLEMS? Cuz it's sounds like there are lots. By the end of the this day I imagine Rogers will be inundated with complaints from people realizing their PVR programs are gone, and likely other glitches have happened.

My question - anyone else struggling with Parental Control issues and no Settings loading? Solution?

Next question - think Rogers will compensate any of this? LOL, me neither. The lesser of two evils...but I'm going to reconsider switching to the other evil, cuz lately it's just one thing after another...

 

 

***Edited Labels***

32 REPLIES 32

Re: Navigatr keeps asking for Parental Control PIN

Gdkitty
Resident Expert
Resident Expert

Only thing i could think was reset it on the account end...
But that your other box isnt effected... not sure how much good it would do.

 

 

Since your PVR was wiped...
Might be worth.. (ASSUMING it has the feature still) is do a software reset on the box?
May clear the obviously bad setting carried forward.

Re: Navigatr keeps asking for Parental Control PIN

RogersAsif
Retired Moderator
Retired Moderator

Hello Community, 

 

We are aware of the issue and we apologize for this issue you have encountered. You can try the following workaround and see if it resolves the issue:

 

A. Desktop Instructions to self-reset PIN:

 

Log into MyRogers on Rogers.com > Select Services Tab > Select TV > Under Reset Digital Box Option, select Accept. 

All Digital Boxes associated with the account will be reset to default (0000).
 

B. Mobile Instructions to self-reset PIN:

 

Login into MyRogers app > Select TV under Home Services > Under TV Support select, Reset My Digital Box > Select the box(s) to reset PIN.
Once reset, the default pin will be reset to default (0000).

 

If this does not work, we can have a member from the @CommunityHelps team reach out to you via Private Message and reset the PIN for you 🙂 

 

RogersAsif

 

Re: Navigatr keeps asking for Parental Control PIN

normu
I've Been Here Awhile

I have the same problem, I can't get anything. Rebooted PVR same problem. I reset my pin and after an hour I was able to enter the reset PIN. Now I can watch TV but can't reset my PIN because when I go to settings I just get a grey screen with no text or info on it.

This new TV guide has so much space dedicated to the current channels program info ( top 1/3 f the screen) that there is only room for about 6 channels on a screen. The old layout is much better. It is going to take forever to channel surf.

 

This is a complete botch for ROgers. Implement with no notice, locked me out for a day from seeing anything on TV , can't reset my PIN. And the "new improved Guide"  really, it's terrible.

Rogers please fix the botched TV guide soon.

Re: Navigatr keeps asking for Parental Control PIN

Lurker
I'm a Senior Advisor

'This new TV guide has so much space dedicated to the current channels program info ( top 1/3 f the screen) that there is only room for about 6 channels on a screen. The old layout is much better. It is going to take forever to channel surf."

 

The old Classic and Modern layout only had 5 channels displayed.

 

NAVIGATR has more than enough problems without people making stuff up.

Re: Navigatr keeps asking for Parental Control PIN

normu
I've Been Here Awhile

I just truned on my TV again and it stills wants my parental PIN.

Needing to do this every time I turn on my TV is not acceptable.

 

I now just noticed that this new guide has wiped out all my scheduled TV recording and recorded programs. It wiped my hard drive clean.

Re: Navigatr keeps asking for Parental Control PIN

Hello @normu,

 

I apologize for the issue you are having. Did you reset the PIN through MyRogers or did you call in? Have you rebooted your box after getting the grey screen you mention when trying to reset your PIN again? Please let us know. 

 

If you'd like, I can have CommunityHelps message you via PM to help troubleshoot further. 

 

Thanks,

RogersHassam 

Re: Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around
Yes, of course I reset my PIN. Now it's 0000, but I have to put it in every time I turn on my box, and I still cannot access the settings even though I've rebooted 3 times.

Re: Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around
Also, trying to get through the live agent is Completely IMPOSSIBLE! Beyond frustrated with Rogers.

Re: Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around
Tried it, it won't reset it. I've tried both from the phone and my account. So annoyed!

Re: Navigatr keeps asking for Parental Control PIN

Pds
I've Been Here Awhile

same problems here...you are not alone...spend 2 hours on hold today plus rebooted box 4 times so far

 

 

Re: Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around
No solution for you?

Re: Navigatr keeps asking for Parental Control PIN

whyusername
I've Been Here Awhile

Got the latest update over night. What a pain! I couldn't get into the box at the start, after 30 minutes on hold went online to try and resolve this. My PIN had been reset, my channels were all blocked. Had to rest my PIN, waity 10 minutes and then was able to unlock this. Went to work, came back and had to unlock the box with my PIN again. What the heck?

Now waitinbg for a live chat agent, last estimate is 19 minutes.

I am very frustrated with these changes and updates. Ask me first!

I will upgrade after you figure out the bugs and mistakes.

 

Re: Navigatr keeps asking for Parental Control PIN

whyusername
I've Been Here Awhile

AND IT DELETED MY RECORDINGS! MAN!

Re: Navigatr keeps asking for Parental Control PIN

whyusername
I've Been Here Awhile

And I cant see scheduled recordings and I cant access the settings menu. The nonsense just keeps going on. Bell is looking better by the day.

Re: Navigatr keeps asking for Parental Control PIN

If you check some of the other threads..

Appears the PIN issue.. and the lost recordings seems to be happening a fair bit on the 8642 😞

(seems ok on the 9865)

Re: Navigatr keeps asking for Parental Control PIN

normu
I've Been Here Awhile

I reset my pin throughg my PVR

I have rebooted the PVR after resetting my PIN

I get a empty gray screen when I go to settings to to change my PIN

Ever time I turn on my TV I get this stupid screen asking for my Parental password. I do not want parental controls turned on.

 

I can not get rid of the parental control screen when turning the TV on.

Re: Navigatr keeps asking for Parental Control PIN

@lgarey@normu@Pds@whyusername,

 

Please keep an eye on your inbox for a PM from CommunityHelps. They will need to escalate a ticket to Engineering for this issue. Once again, we sincerely apologize for the inconvenience this is causing. We are aware of the issue and it is currently being tracked. The appropriate teams are working on a solution as we speak and we will update the Community as soon as we hear something.

 

Thank you for your continued patience.

 

RogersHassam  

Re: Navigatr keeps asking for Parental Control PIN

jkroesen
I'm a Trusted Contributor

I used 0000 and it worked for me! 

 

When even I see pin required and never set one up I always run though the normal defaults 

 

1234, 0000, and if phone related the last 4 digits of my # 

 

this most of the time seems to work for me... 

 

I also notice that the parental controls are showing on but nothing is set up in there... once the pin is entered you can change it or remove it - if you need the parental controls it has so many options to scan out channels, content in a show ie language, violance etc... i was very impressed with the options 

Re: Navigatr keeps asking for Parental Control PIN

lgarey
I Plan to Stick Around
@jkroesrn It may work, but I need to put it in every time I turn on the box. It's got my described video locked on many channels and still no settings.

Glad that they discontinued the rollout. Smartest thing they've done. Now, how about offering me a free nextbox 3 so my problems are resolved and then some compensation?

Re: Navigatr keeps asking for Parental Control PIN

jkroesen
I'm a Trusted Contributor

did you go in and DISABLE the option for the pin?? That might help... I did that right away and no more prompting for PIN... Also go threw the parental controls and make sure no boxes are click... but if you disabled pin I don't think it would keep parental controls active... 


I hope this helps.. if not Rogers on the community will reach out to you,.. or you can always call for support.. .Although with the current changes occurring i'm sure call volumes might be a little higher then normal 😞 


I do not work for Rogers I'm just a user like your self - you would need to call in to Rogers to INQ. about any compensations.

 

Good LUCK! 

 

 

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