NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

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jimboden
I'm an Advisor
Posts: 1,524

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza:

 

Sorry to hear about your problem with the download. I wonder what happened in the last day or 2. I got the 4.0.0.130 download 2 nights ago and everything went fine. I know we're in different parts of the city, of course. I'm in East York.

pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Thanks.

 

Yes it's weird.  My living room NB3 box updated fine, but the one in the spare bedroom went pie-shaped.   I do hope they fix it soon as my roomie is getting somewhat impatient as it's the one he uses exclusively.

 

Peter
Toronto, Downtown

Peter
Toronto
Gdkitty
Resident Expert
Resident Expert
Posts: 14,338

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

I am still on .129 here.. so no update here yet.. i'll watch out for the CD00 code tho >.>

 

@pmcplaza

They HAVE given the rebate for the outage..  I just got my bill yesterday, and checked both wireless lines on it, and it does show on both... under 'thank you' or something like that... for $75-85 plans, came up as a 2.75ish refund.

It may not be something you see visable at all, till your next billing cycle, on that bill. 



Paul88
I've Been Here Awhile
Posts: 4

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

This error code Cd00 is a real pain.  I've had no tv for THREE days now.  Rogers keeps saying the same thing "our maintenance people are currently working on it" .  I asked the technician for a rebate for this time out of service and he said I had to make another call to the Billing department as he would not do that for me.  I'm really very displeased with Rogers service right now.  Time to investigate BELL.

Paul88
I've Been Here Awhile
Posts: 4

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

I agree with you guys - the Rogers technicians really have not got a clue what the matter is.  

pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box


@Gdkitty wrote:

I am still on .129 here.. so no update here yet.. i'll watch out for the CD00 code tho >.>

 

@pmcplaza

They HAVE given the rebate for the outage..  I just got my bill yesterday, and checked both wireless lines on it, and it does show on both... under 'thank you' or something like that... for $75-85 plans, came up as a 2.75ish refund.

It may not be something you see visable at all, till your next billing cycle, on that bill. 


Thanks for the update, I'll look out for it, but I will be asking for a rebate on my rental for this extra box whenever, and if ever, this Cd00 thing is sorted out.

Peter
Toronto, Downtown

Peter
Toronto
pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Somewhere around 1030pm last night everything suddenly healed itself and now all is well again.

 

It looks like they fiixed it.   Have not received that auto-call yet though so maybe they are still working on it.

 

Peter
Toronto, Downtown

Peter
Toronto
pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

BTW I called in and asked for 3 days rebate on the rental of my misbehaving NB3 and got a free Rogers On Demand Movie instead...I suppose that's better than nothing at all.

 

Regarding all those previous major outages....my entire refund for all that kerfuffle amounted to 0.86 cents...can you believe?

 

That's the only reference to a rebate that I could find anywhere on my bill.

 

Peter
Toronto, Downtown

Peter
Toronto
Gdkitty
Resident Expert
Resident Expert
Posts: 14,338

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Looks like somewhere between yesterday morning, and this morning (not sure if durring the day yesterday, as i never checked last night), i got the .130 update.

Obviously, mine went through perfectly fine otherwise would have been here posting about the same issue

 

Still no clue.. weither its purely signal.. or head end related.. that this issue is stemming from 😞  wish it was easier to narrow down. (i mean, if it could be narrowed to purely signal, easy to say to people to get a tech out, etc).

 

If you only talked to a regular rep.. they pretty much have.. NOTHING they can offer 😞  a few free movies, maybe 3 months of a TV package... you really need to go ABOVE them to get anything more.

Your rebate on the bill... its bassed off a % of your bill.  IE:  say you pay $50 a month.. 50 / 30 = 1.66..
Whats your monthly wireless bill amount?



pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

My wireless bill is always low because I have a grandfathered senior's rate...around 35/month but I was expecting to see a rebate for all those Internet/Home Phone and Cable outages we had.   Couldn't care less about wireless as I hardly ever use it.

 

Peter
Toronto, Downtown

Peter
Toronto