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NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
86 REPLIES 86

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Quiet-Rose
I've Been Here Awhile
I got the Cd00 message the other day and all I did was disconnect the box from power source, waited 20 seconds and plugged back in and voila! Message gone! All in order again.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

gopher
I've Been Here Awhile

I live in Waterloo and also have the same problem.  I think Roger is the problem, not your house!

 

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Just unplugged our box for 20 seconds and it reset like it never happened! Thanks.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

PK67
I've Been Around

Same here. Had the code a couple of days ago and just unplugged the box, waited a few seconds, plugged it back in and all is good.Smiley Happy

 

 

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

gopher
I've Been Here Awhile

Thanks for all the help. I had this problem with the CdOO cade in Waterloo, and unpluged the Nex box and all is good once again.  Gopher .