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NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
86 REPLIES 86

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

i started with cd00 but it is randomly scrolliing through cd01...cd10...cd40

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

alanjohn1
I Plan to Stick Around

Go to Settings, click troubleshooting, click diagnostics, and then click reboot box.

Do not worry if it takes a long time to reboot.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pubby2
I Plan to Stick Around

@alanjohn1 wrote:

Go to Settings, click troubleshooting, click diagnostics, and then click reboot box.

Do not worry if it takes a long time to reboot.


The buttons on the remote do nothing. I pushed all of them. Nada.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

alanjohn1
I Plan to Stick Around
Not sure why.
Guess you will have to get a Rogers tech in or else try calling them.
Hope you get it sorted out.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Gdkitty
Resident Expert

You are getting no display, along with the error code on the front?

The box will not turn on? (even via the power on the front?)

If you have tried the reboot.. your BEST bet is to plug it in elsewhere.. likely the signal at that spot is not cutting it for getting the download.
Try another outlet in the house if you can. (closer to where it comes in if possible).   Or even, go to right where it comes in and try it there if you can (pretty much right after it comes into the hosue), to get the strongest signal.. and see if it gets past being able to download it.