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NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
86 REPLIES 86

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Netbox 3.0 in upstairs bedroom showed Cd00 on the display a few days ago with no apparent reason. Tried to reboot but still received same display. Replaced the box today and am still getting this issue. 

 

I have the same box downstairs and  have no issues whatsoever.

 

Anyone have the same problem and know of a fix?

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Gdkitty
Resident Expert

If BOTH boxes are getting the same thing.. thats usually a part where it gets stuck durring a DOWNLOAD cycle of an update.


That BOTH boxes did the same thing... LIKELY means, that the signal to that room, is an issue (but not to the other room).

Could just be, part of a splitter has gone bad, wire, etc.

If you get a technician to come out, they can check signal levels at each jack, etc and see where the issue might be.



Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

graphicguy
I've Been Here Awhile
This is normal - just walk away or watch if you have nothing to do - it's an update procedure that takes time 🙂

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

berpeti
I've Been Around
I have the same code already more than 24 hours. I don't think it's normal.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Gdkitty
Resident Expert
Unplug and re plug the box, may force it to re start the download.