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NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
86 REPLIES 86

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

@Gdkitty wrote:

I am still on .129 here.. so no update here yet.. i'll watch out for the CD00 code tho >.>

 

@pmcplaza

They HAVE given the rebate for the outage..  I just got my bill yesterday, and checked both wireless lines on it, and it does show on both... under 'thank you' or something like that... for $75-85 plans, came up as a 2.75ish refund.

It may not be something you see visable at all, till your next billing cycle, on that bill. 


Thanks for the update, I'll look out for it, but I will be asking for a rebate on my rental for this extra box whenever, and if ever, this Cd00 thing is sorted out.

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Somewhere around 1030pm last night everything suddenly healed itself and now all is well again.

 

It looks like they fiixed it.   Have not received that auto-call yet though so maybe they are still working on it.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

BTW I called in and asked for 3 days rebate on the rental of my misbehaving NB3 and got a free Rogers On Demand Movie instead...I suppose that's better than nothing at all.

 

Regarding all those previous major outages....my entire refund for all that kerfuffle amounted to 0.86 cents...can you believe?

 

That's the only reference to a rebate that I could find anywhere on my bill.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Looks like somewhere between yesterday morning, and this morning (not sure if durring the day yesterday, as i never checked last night), i got the .130 update.

Obviously, mine went through perfectly fine otherwise would have been here posting about the same issue

 

Still no clue.. weither its purely signal.. or head end related.. that this issue is stemming from 😞  wish it was easier to narrow down. (i mean, if it could be narrowed to purely signal, easy to say to people to get a tech out, etc).

 

If you only talked to a regular rep.. they pretty much have.. NOTHING they can offer 😞  a few free movies, maybe 3 months of a TV package... you really need to go ABOVE them to get anything more.

Your rebate on the bill... its bassed off a % of your bill.  IE:  say you pay $50 a month.. 50 / 30 = 1.66..
Whats your monthly wireless bill amount?



Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

My wireless bill is always low because I have a grandfathered senior's rate...around 35/month but I was expecting to see a rebate for all those Internet/Home Phone and Cable outages we had.   Couldn't care less about wireless as I hardly ever use it.

 

Peter
Toronto, Downtown

Peter
Toronto