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NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
1 ACCEPTED SOLUTION

Accepted Solutions

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

alanjohn1
I Plan to Stick Around

Thank you so very much.

I rebooted from the menu and not only did this  fix my clock problem, but it also finished downloading the  new upgrade.

I am so pleased I do not have to phone support for help now.

Again sincere thanks.

 

To reboot from the menu; Go to Settings / Troubleshooting / Diagnostics / Reboot the box

 

Edited:

 

Info regarding "cdxx":

 

Cd00 is not an error code. It indicates that firmware is downloading and is currently at 0% progress.

As the firmware downloads, the display will change to Cd10, Cd50, CdXX where XX is the download progress percentage.

View solution in original post

86 REPLIES 86

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Gdkitty
Resident Expert
Resident Expert

Usually, its signal related.  Could be the signal in the bedroom isnt quite enough?
They are continuing to push out .130 firmware.. could be the signal was fine enough to watch/run, but is having an issue with finishing with the new firmware, etc?

 

Have you tried that box, in the living room?  Just to see if it completes?
That would show, that its something with just the signal/feed to that room.



Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Thanks for the speedy reply.   Maybe it isn't.  When Rogers first wired my apartment they told me that the bedrooms needed a signal amplifier, which they installed.  Then some over-zealous technician a few years later said it wasn't necessary and whipped it out before I could even say stop.

 

I guess I'll have to summon them, but why would it suddenly become a problem yesterday and not ages ago?  The box was woirking fine until then.

 

Update:  They are coming over Thursday morning.

 

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

It's weird, almost as if the last download fried part of the cable itself....but I wonder how one set gets it fine and the other doesn't.  I haven't ruled out a problem at the Rogers end and I'm willing to bet that is the issue.

Well it's still at Cd00 after 2 hours and holding.

Rebooted once again.   Hopeing something will eventually give way to allow the darn thing to update properly.

 

Otherwise I'll have the technician to deal with on Thursday.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

I had the same issue and after 40 minutes on hold I was advised that this a known issue that just started today. They believe it's happening when the download is suppose to happen and the signal and something else.. In other words, he has no idea. 

Good news is that all agents are now advised that if anyone sees cd00 that a ticket must be opened and they will call as soon as it's resolved. 

Hopefully this helps you as I doubt the technician will do much on Thursday. 

 

I also hope this is resolved by then

 

 

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Thanks for that information.  I'll give them another call tomorrow then.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Dustyfizz
I've Been Around

Just walked in with the new NextBox 3 and of course I got the Cd00 code.

Called tech support and was told it's a firmware update problem originating with Cisco.

They're working on it non stop... yaddy yaddy yada, be patient.

 

Fair enough....BUT

Why was I not told when I picked up the box?

Why is there no responce from Rogers on their own forum?

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Couldn't agree more, communication appears to be sadly lacking these days.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Lurker
I'm a Senior Advisor

cd00 basically means a download has been triggered and started, but 0% has actually been downloaded.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Google searching for that code brings up numerous examples of the same thing occurring on multiple brands of boxes...so this obviously is nothing new.   Rogers just told me that yes, it is a major technical issue they are working on and will let me know when it is fixed.

Good job they don't supply my electricity or food...I'd have either frozen or starved to death by the time they find the magical cure.

 

I shall definitely be asking for a rebate after this is sorted out as they never did their so-called "automatic rebates for everyone" after the latest of several major outages in Toronto.

 

Now friends of mine in the north end of the city say they are without all Rogers services...it never ends.

 

 

!!

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza:

 

Sorry to hear about your problem with the download. I wonder what happened in the last day or 2. I got the 4.0.0.130 download 2 nights ago and everything went fine. I know we're in different parts of the city, of course. I'm in East York.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Thanks.

 

Yes it's weird.  My living room NB3 box updated fine, but the one in the spare bedroom went pie-shaped.   I do hope they fix it soon as my roomie is getting somewhat impatient as it's the one he uses exclusively.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

I am still on .129 here.. so no update here yet.. i'll watch out for the CD00 code tho >.>

 

@pmcplaza

They HAVE given the rebate for the outage..  I just got my bill yesterday, and checked both wireless lines on it, and it does show on both... under 'thank you' or something like that... for $75-85 plans, came up as a 2.75ish refund.

It may not be something you see visable at all, till your next billing cycle, on that bill. 



Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Paul88
I've Been Here Awhile

This error code Cd00 is a real pain.  I've had no tv for THREE days now.  Rogers keeps saying the same thing "our maintenance people are currently working on it" .  I asked the technician for a rebate for this time out of service and he said I had to make another call to the Billing department as he would not do that for me.  I'm really very displeased with Rogers service right now.  Time to investigate BELL.

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Paul88
I've Been Here Awhile

I agree with you guys - the Rogers technicians really have not got a clue what the matter is.  

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

@Gdkitty wrote:

I am still on .129 here.. so no update here yet.. i'll watch out for the CD00 code tho >.>

 

@pmcplaza

They HAVE given the rebate for the outage..  I just got my bill yesterday, and checked both wireless lines on it, and it does show on both... under 'thank you' or something like that... for $75-85 plans, came up as a 2.75ish refund.

It may not be something you see visable at all, till your next billing cycle, on that bill. 


Thanks for the update, I'll look out for it, but I will be asking for a rebate on my rental for this extra box whenever, and if ever, this Cd00 thing is sorted out.

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

Somewhere around 1030pm last night everything suddenly healed itself and now all is well again.

 

It looks like they fiixed it.   Have not received that auto-call yet though so maybe they are still working on it.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

BTW I called in and asked for 3 days rebate on the rental of my misbehaving NB3 and got a free Rogers On Demand Movie instead...I suppose that's better than nothing at all.

 

Regarding all those previous major outages....my entire refund for all that kerfuffle amounted to 0.86 cents...can you believe?

 

That's the only reference to a rebate that I could find anywhere on my bill.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Looks like somewhere between yesterday morning, and this morning (not sure if durring the day yesterday, as i never checked last night), i got the .130 update.

Obviously, mine went through perfectly fine otherwise would have been here posting about the same issue

 

Still no clue.. weither its purely signal.. or head end related.. that this issue is stemming from 😞  wish it was easier to narrow down. (i mean, if it could be narrowed to purely signal, easy to say to people to get a tech out, etc).

 

If you only talked to a regular rep.. they pretty much have.. NOTHING they can offer 😞  a few free movies, maybe 3 months of a TV package... you really need to go ABOVE them to get anything more.

Your rebate on the bill... its bassed off a % of your bill.  IE:  say you pay $50 a month.. 50 / 30 = 1.66..
Whats your monthly wireless bill amount?



Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

pmcsplaza
I'm a Trusted Contributor

My wireless bill is always low because I have a grandfathered senior's rate...around 35/month but I was expecting to see a rebate for all those Internet/Home Phone and Cable outages we had.   Couldn't care less about wireless as I hardly ever use it.

 

Peter
Toronto, Downtown

Peter
Toronto

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Yeah, the only rebate they have given really so far lately was just for the wireless one.. as it was the only GLOBAL really one.

With the new CEO.. hopefully maybe we may see MORE of these with at least major outages (smaller ones would have to try and deal with on case by case bassis).