NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
pmcsplaza
I'm a Trusted Contributor
Posts: 557

NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box.

Rebooted innumerable times and always ends up at that Cd00.    This is a new box which I swapped out today at Rogers Store so obviously the problem isn't the box, but what is it?

 

It reboots normally, perhaps taking a little longer than the other box but completes it.  The clock shows for about a minute then Bingo...Cd00.   On the TV the usual red line loading is showing, it completes...and nothing.   I can't switch the box on or off or do anything except unplug it once more.

 

I've spoken at length with Rogers and they seem to think it's a network error but I got the distinct impression that they actually don't know what that code means.

 

Ideas anyone?   I'm out of them and I really don't want to have Rogers visit if I can help it.   Because they always expect me to move furniture out of the way and then find the problem is at their end not mine.

 

Peter
Toronto, Downtown

 

 

 

***Edited labels***

Peter
Toronto
Solved! Go to Solution.

Accepted Solutions
alanjohn1
I Plan to Stick Around
Posts: 15

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Thank you so very much.

I rebooted from the menu and not only did this  fix my clock problem, but it also finished downloading the  new upgrade.

I am so pleased I do not have to phone support for help now.

Again sincere thanks.

 

To reboot from the menu; Go to Settings / Troubleshooting / Diagnostics / Reboot the box

 

Edited:

 

Info regarding "cdxx":

 

Cd00 is not an error code. It indicates that firmware is downloading and is currently at 0% progress.

As the firmware downloads, the display will change to Cd10, Cd50, CdXX where XX is the download progress percentage.

View solution in original post


All Replies
Gdkitty
Resident Expert
Resident Expert
Posts: 14,338

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Usually, its signal related.  Could be the signal in the bedroom isnt quite enough?
They are continuing to push out .130 firmware.. could be the signal was fine enough to watch/run, but is having an issue with finishing with the new firmware, etc?

 

Have you tried that box, in the living room?  Just to see if it completes?
That would show, that its something with just the signal/feed to that room.



pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Thanks for the speedy reply.   Maybe it isn't.  When Rogers first wired my apartment they told me that the bedrooms needed a signal amplifier, which they installed.  Then some over-zealous technician a few years later said it wasn't necessary and whipped it out before I could even say stop.

 

I guess I'll have to summon them, but why would it suddenly become a problem yesterday and not ages ago?  The box was woirking fine until then.

 

Update:  They are coming over Thursday morning.

 

 

Peter
Toronto, Downtown

Peter
Toronto
pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

It's weird, almost as if the last download fried part of the cable itself....but I wonder how one set gets it fine and the other doesn't.  I haven't ruled out a problem at the Rogers end and I'm willing to bet that is the issue.

Well it's still at Cd00 after 2 hours and holding.

Rebooted once again.   Hopeing something will eventually give way to allow the darn thing to update properly.

 

Otherwise I'll have the technician to deal with on Thursday.

 

Peter
Toronto, Downtown

Peter
Toronto
maxmini
I've Been Around
Posts: 1

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

I had the same issue and after 40 minutes on hold I was advised that this a known issue that just started today. They believe it's happening when the download is suppose to happen and the signal and something else.. In other words, he has no idea. 

Good news is that all agents are now advised that if anyone sees cd00 that a ticket must be opened and they will call as soon as it's resolved. 

Hopefully this helps you as I doubt the technician will do much on Thursday. 

 

I also hope this is resolved by then

 

 

pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Thanks for that information.  I'll give them another call tomorrow then.

 

Peter
Toronto, Downtown

Peter
Toronto
Dustyfizz
I've Been Around
Posts: 1

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Just walked in with the new NextBox 3 and of course I got the Cd00 code.

Called tech support and was told it's a firmware update problem originating with Cisco.

They're working on it non stop... yaddy yaddy yada, be patient.

 

Fair enough....BUT

Why was I not told when I picked up the box?

Why is there no responce from Rogers on their own forum?

pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Couldn't agree more, communication appears to be sadly lacking these days.

 

Peter
Toronto, Downtown

Peter
Toronto
Lurker
I'm a Senior Advisor
Posts: 985

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

cd00 basically means a download has been triggered and started, but 0% has actually been downloaded.

pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Google searching for that code brings up numerous examples of the same thing occurring on multiple brands of boxes...so this obviously is nothing new.   Rogers just told me that yes, it is a major technical issue they are working on and will let me know when it is fixed.

Good job they don't supply my electricity or food...I'd have either frozen or starved to death by the time they find the magical cure.

 

I shall definitely be asking for a rebate after this is sorted out as they never did their so-called "automatic rebates for everyone" after the latest of several major outages in Toronto.

 

Now friends of mine in the north end of the city say they are without all Rogers services...it never ends.

 

 

!!

 

Peter
Toronto, Downtown

Peter
Toronto