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NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

YtanyaY
I'm a Senior Contributor

NB 3.0

Interface "upgrade" (UNwelcome & CERTAINLY NOT requested (or even warned about)) on 12/19/15.

Besides having all the other issues, my NB 3.0 shuts off (I finally caught a message stating power-saving will start unless one hits okay) My TV remains on.

OTHER ISSUES include being unable to complete playlistS; "Undefined" VODs (all (even ROD)) after rebooting which may last for hours), etc. (Apparently these are "known issues" being worked on for months); etc.

 

I (nor phone support) can find anything relating to power-saving / energy-sparing anywhere.

A comment: I am VERY unhappy and disappointed with Rogers. I spend a disproportionate amount of time trying to enjoy VERY COSTLY entertainment.

Instead of focusing on what should be a relatively simple feature, they upgrade an already error-ridden (IMO) technical disaster with an even more NON - INTUITITIVE new interface (minus instructions) causing ADDITIONAL issues and no solution of the problems at hand.

 

MY QUESTION IS: how can I disable power saving / energy saving?

 

Thank you.

 

***Edited Labels*** 

111 REPLIES 111

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

Hi @ADM12,

 

I'm sorry that you felt my response was a guess. I have not tested a factory reset on a Nextbox with a PVR extender attached to it myself. I had confirmed this with our second level support department who stated it will ask to be reformatted once a factory reset is performed on the PVR. I hope this clarifies. 

 

Thanks for your input and happy 2016 :). 

 

RogersHassam 

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

ADM12
I Plan to Stick Around

I guess my question is the same as the first.  Since the forced navigator software download on my Nextbox, I am experiencing my box telling me to press "ok" after a period of what it determines is inactivity to stop it from shutting down my box.  Explain, if you you are able, why I cannot watch a movie uninterrupted?  It goes without saying, just because I have not pushed any buttons does not mean I am not watching...so why assume anything is what I am asking Rogers.  It's my viewing habits and not theirs that I am paying for, so why suddenly are they doing this?  More importantly, as a customer that owns his Nextbox, I should have the ability to turn on and off such a feature.  So how do I do this then????

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

ADM12
I Plan to Stick Around

Can you please clarify, for my benefit and in consideration that no real guide is in place for the new navigator menus, what does "Power and Others" mean?  There are three such selections but this one is unclear.  Thank you.

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

YtanyaY
I'm a Senior Contributor

Hi ADM12,

You have just made my year - that someone else has the same problem!

(I am sorry for you but am OVERJOYED that it is LIKELY not my hardware.)

 

 The BOX shuts off after 3 hours which I guess is Roger's assessment of when I am wasting energy:

I waste far more energy trying to watch the TV again b/c inevitably since only the BOX (NB 3.0) needs to be powered on again.

No matter what, my TV turns off. Even hitting the "box" button (last to the right) several times before hitting the power button - or "hiding" the remote IMMEDIATELY has no effect.

So depending on how tired I am., I go through several cycles of [box on] and [TV off] and vice versa.

 

Have you timed your interval?

 

 Hi RogersHassam,

I have decided against a factory reset ...

 

If there is a chance of losing my recordings, I might as well replace the box.

I have to agree with "ADM12" b/c to me losing all of my recordings would be a intolerable. Any fix should NOT involve that possibility but IF there is a chance of losing all the recording (which IMO seems extremely likely) I’d imagine you should WRITE this in BIG letters in the same sentence.

Perhaps the software should also have this info written next to "factory reset" (But perhaps one should be able to watch TV for longer than 3 hours).

 

I am convinced it has to do with software: Specifically with a buggy interface that has not passed alpha testing (In my opinion). I see the same complaints from JULY of 2015!

What is REALLY ASTONOSHING is that Rogers has continued to install this uncorrected garbage without even paying us!

But thank you for replying

 

I called phone support last night and the VODs are still being problematic:

When one reboots the system there is a SIGNIFICANT time interval when all the VOD channels icons are greyed out, and the word "undefined" is written on the same page...

Nothing is accessible but will be in perhaps 30 minutes (In my case > 1 hour).

{This is especially a problem when the box reboots due to the NIGHTLY downloads (unwelcome again at that time).)

 

I don't know who makes these decisions - maybe an imposter from Bell?

I am now trying the diagnostic screens. It is a shame to have to waste time, energy etc.  to get entertainment which I pay through the nose for. Although very nice, the phone support technicians are unable to help too.

 

Thank you

Happy New Year

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

Hi @ADM12,

 

"Power and Others" means you can use the power button and other buttons such as up arrow, guide, # keys etc. to power the box on. 

 

Thanks, 

RogersHassam 

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