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NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

YtanyaY
I'm a Senior Contributor

NB 3.0

Interface "upgrade" (UNwelcome & CERTAINLY NOT requested (or even warned about)) on 12/19/15.

Besides having all the other issues, my NB 3.0 shuts off (I finally caught a message stating power-saving will start unless one hits okay) My TV remains on.

OTHER ISSUES include being unable to complete playlistS; "Undefined" VODs (all (even ROD)) after rebooting which may last for hours), etc. (Apparently these are "known issues" being worked on for months); etc.

 

I (nor phone support) can find anything relating to power-saving / energy-sparing anywhere.

A comment: I am VERY unhappy and disappointed with Rogers. I spend a disproportionate amount of time trying to enjoy VERY COSTLY entertainment.

Instead of focusing on what should be a relatively simple feature, they upgrade an already error-ridden (IMO) technical disaster with an even more NON - INTUITITIVE new interface (minus instructions) causing ADDITIONAL issues and no solution of the problems at hand.

 

MY QUESTION IS: how can I disable power saving / energy saving?

 

Thank you.

 

***Edited Labels*** 

111 REPLIES 111

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

pattistolar
I Plan to Stick Around

I too am finding this new "energy saving mode" a real annoyance. Why has Rogers taken control of if/when we shut down our equipment!!! I record tv shows on a separate dvd recorder, and this is causing a lot of issues!! 

 

Those steps suggested by the Rogers moderator on here to disable "energy saving mode" do not work to solve this problem. Yes, they are just guessing, as the other member suggested. 

 

I spoke to a Rogers online tech just now and he said there is no way to disable this energy saving mode on a Nextbox. He said this energy saving mode doesn't happen on a pvr. But if I am reading the postings here correctly, it seems to still happen with a pvr box? I don't want to waste any more money on rogers, buying a pvr box if this doesn't solve the problem.

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

Weth
I've Been Here Awhile

Dear Rogers with all that tech you pay why can't you get thing's right. You should reupdate them box's and ad that check mark like an other device's that consumer buy. It look's like rogers just made it unlogical and esay way to do things. logical company thinking.  Why can't rogers make this problem the so called automatic energy saving feature and check mark box for on or off? Sound like to me it company don't even use there own device's.  Yes I . that this featue is even forced to be used. If i buy tv's computers monitors washing machine's or an device that has an feature  of this type has an setting to shut it off.  In the time of lossing cost of custmore's rogers is failing even more bye . I have two hd box's they are on most of the night and day. yes even after update's. listen to the radio stations sadlly mostly of toronto as other from other parts of ontario have been dumped. Anyway sleeping with the radio on the cable box work's for my house and my autims son's all three.  I would guess if rogers don't fix this I be using the internet for radio station's to listen too.  I am so glad I didn't get an hd pvr now wasted time money and space.  When my contract is up it going to be an long thinking about rogers next box's.

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

OLDYELLR
I'm a Senior Advisor

@pattistolar wrote:

I too am finding this new "energy saving mode" a real annoyance. Why has Rogers taken control of if/when we shut down our equipment!!! I record tv shows on a separate dvd recorder, and this is causing a lot of issues!! 

 



Before I had a PVR I used a DVD recorder and a couple of VCRs. Then, when I got an SA8300SD I found it had a "Copy to VCR" choice on the menu. At the time Rogers even had instructions on one of their on demand channels how to hook up a VCR or DVDR and do this. I seldom used the feature, but did make a couple of DVDs for friends and family who had missed a show. Strictly speaking, that was illegal. On my SA8300HD I can record either live or recorded shows to DVD. On the Nextboxes, though, there are no such menu items or instructions, so you have to figure it out for yourself. Since it's not a documented feature, Rogers does not have to support it. Nevertheless, introducing this "energy saving mode" to further complicate things when Rogers is having so many problems with these boxes and Navigatr seems very ill-advised. Everybody knows that when doing an experiment you only change one thing at a time and then observe what the effect is. Navigatr is one giant experiment and Rogers is changing half a dozen things at a time and expecting customers to sort things out.


Rogers PayGo. Location: S-W Ontario

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

Denise77
I've Been Here Awhile

How do you turn off energy saver mode? My box turns off every three hours if you don't change the channel

Re: NB 3.0 SHUTS OFF apparently due to some "ENERGY SAVING" feature (SINCE NAVIGATR "UPGRADE")

Denise77
I've Been Here Awhile

Do you know how to turn the mode off?

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