MyAccount is donw?

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I Plan to Stick Around
Posts: 47

MyAccount is donw?

It takes forever to retrive my account information on the "Overview" page

 

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Resident Expert
Resident Expert
Posts: 14,015

Re: MyAccount is donw?

I think for many the billing cycle is today (I know mine is), so that could have something to do with it, if they are reseting/updating things


I'm a Trusted Advisor
Posts: 32,019

Re: MyAccount is donw?

It has nothing to do with the billing cycle. They are upgrading \ fixing their systems. This is why its causing this issue. It happens at least twice a month with Rogers. Even more but its twice a month most of the times.

I'm a Senior Advisor
Posts: 847

Re: MyAccount is donw?

More like everyday Meowmix! The site is just plain slow, even when it is working. For a hi-tech company to run an account page like this one is simply embarrassing! 

I'm a Trusted Advisor
Posts: 32,019

Re: MyAccount is donw?

I do agree with you IHR. Rogers is a multi billion dollar company. They should be able to fix the site. Its slow and takes forever to load the page at Times
Resident Expert
Resident Expert
Posts: 14,015

Re: MyAccount is donw?

Oh ok. I'm on my mobile, so couldn't really check it easily from here.

I have never had an issue loading my account info (other than the iphone 5 stuff), but I may just be accessing at good times vs bad