That solutions definitely works, but curious anyone know WHY Onavo and MyAccount app is in conflict. My guess is because Rogers doesn't want users using an app that reduces about of data they consume and there is therefore some technical block in place that thwarts user authentication w/ MyAcct app. Or is it something else entirely?
Restoring the phone to factory settings seems to be an extreme solution, no? Why would one simple app cause me to lose all those settings and customization? I just don't get it. I've been trying to resolve this for awhile and not one person at rogers has a simple solution. Frustrating as **bleep**. yet another reason this company is hated by so many. Surely Rogers could have a simple fix for this by now without having to disrupt my entire phone set-up. I've read far too many complaints about this on here. What is up with this company?
I am on the 6G plan but it worked fine for a month until a week ago. I changed nothing.
Its quite possibly something on your phone that has corrupted it though.
Myself and my wife, are ble to get into the app just fine (just tested).
So it could be an issue with the app on the phone, that is preventing it (something else installed, corrupt data, etc).
Have you tried removing the app fully, from both the phone, and itunes, etc.. that there is no cached data, and re installing it?
Doing a factory reset on the phone, while extreeme, guarantees there will be no old data, as well as nothing else on the phone to interfear.
It IS and app causing the problem. That app is Onavo, as previously mentioned in this post. Not to say that its Onavo's fault, more like a compatibility problem between the two (Rogers My Account and Onavo) apps.
Removing the Onavo app by itself isn't enough, you must also remove the Onavo profile in settings/general/profiles (on an iphone 4 with IOS 5.1.1)
Thanks to the user who posted this earlier!
NOTE: Hey Rogers...why not inform your customers about this?!?
Changed my plan and the app doesn't work for me anymore, tech support is useless wasted hours on this