My Rogers "View Bill" Gives Previous Years Only

[pmcsplaza]

Clicking View Bill only gives me a choice of 2015 or earlier bills.

It needs fixing,

I filled in the pop-up survey to vent my frustration somewhat.

[sly_karma]

Same thing here. Got the email notifying me my bill is available for viewing but it is the May 2015 bill and nothing newer than that is available in the drop down list. I want to make my payment but don't know how much it really is. And I need the bill for my expenses.

[pmcsplaza]

I would phone them in that case.  I was simply looking it up as it's already paid.  I can wait to see it, you can't.

[RandyKlatt]

Same here! I can see how much the total is but only shows bills for Jan/Feb 2015.  Makes you want to opt out of the paperless option.  

[pmcsplaza · Accepted solution]

It seems to be fixed now...I hope?

[sly_karma]

Yes it all appears to be working fine now, thanks. The current bill downloaded fine and the dropdown list had all the recent months available as well. Definitely wasn't like that yesterday. Thanks for quick response. 

---

@pmcsplaza wrote:

It seems to be fixed now...I hope?

---

[pmcsplaza]

Good luck 😉

[BrennanP]

No 2017 bills

According to the Billing & Payments section in MyRogers, the only two bills I can look at are from October (when I started) and November 2016.

It's March 13th, 2017 now. Surely I should be able to view December, January, and February?

The last payment in the payment history is from December 9th when I put enough credit on the account for the next few bills. 

*Edited Labels*

[RogersMoin]

Hello, @BrennanP

Welcome to the Rogers Community Forums!

Thank you for posting your concern in the Community. I appreciate your patience, we can definitely investigate the non-availability of the bills. Please send us a private message at @CommunityHelps so that we can access your account. Our private messaging system is explained in this blog.

Cheers,

RogersMoin