I am trying to sign into My Rogers and I have entered my username and password but when I click the sign in button nothing happens. I have had both my username and my password sent to me so I know I am using the right ones. And when I click the button the screen doesn't even load. Just nothing happens. What do I do?
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You may have to delete app and re-install it... That seems to help sometimes with issues...
However i do know i recently made changes to my account (not a phone # change) but I was getting the same prompt when trying to check my usage... however i was able to sign in still... This Prompt about recently updating my account was resolved when my new billing cyc came around...
I have a feeling your may do the same but with that said the APP might still be picking up your old # so it wouldn't hurt to delete it and add again....
Good day @staceytremblett ,
Welcome to the Forums and thank you for your contribution!
I am sorry that you are having issues with the MyAccount application after you have made some changes to your phone number.
@jkroesen gave you great advice. I would recommend you to try and "Sign Out"(last option in the drop down) and then sign back in before you try and uninstall the app. Normally, this should rectify this matter. Once you reinstall it and enter your username and password, it should work like a charm.
Let us know how it goes!
My Rogers APP not signing in on data
For a couple of weeks now on my Samsung S7 Edge I can not sign into My Rogers App. Just on Data? Since I have no Wifi at work. I can go to the rogers website on data and sign in? It's weird...Anyone else having this problem as Rogers can not figure it out. I have had them reset everything, I have cleared the cashe and done a complete reset of the phone to factory? nothing seems to work.
Welcome to the Rogers Community Forums!
Thanks for posting your query. I can certainly understand how being unable to access MyRogers via the app, over data can be an annoyance.
I have a couple questions. Do you recall making any recent changes to your wireless service, prior? Do you have issues with other apps being unable to access internet over data? If not, we may need to take a closer look. If you can kindly PM us @CommunityHelps so we can further assist.
Has anyone else in the Community experience this lately? Feel free to chime in!
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Good morning @Fatkatz!
I hate to be the bearer of bad news but if you're able to sign into your account using another device with your SIM inserted, then this issue is either software or hardware related fault on your phone.
The only remaining step to try is to backup and factory reset your phone. If you need any help with this process, please let us know!