08-19-2014
04:10 PM
- last edited on
03-25-2015
03:28 PM
by
RogersCassandra
I am trying to sign into My Rogers and I have entered my username and password but when I click the sign in button nothing happens. I have had both my username and my password sent to me so I know I am using the right ones. And when I click the button the screen doesn't even load. Just nothing happens. What do I do?
***Edited Labels.***
Solved! Solved! Go to Solution.
08-19-2014 04:19 PM
I figured it out. It was Google Chrome trying to fill in the form but it didn't do it right and got stuck
08-19-2014 04:19 PM
I figured it out. It was Google Chrome trying to fill in the form but it didn't do it right and got stuck
03-22-2015 08:54 AM
Thank you for posting this. I was having the same issue.
04-07-2015
11:13 AM
- last edited on
03-22-2018
06:18 PM
by
RogersMaude
I recently changed my # and now when I try to sign into my Rogers account, it keeps saying I have recently updated my account and keeps asking me to sign In. I try again and keep getting the same message. Please help I can't sign into the app to view my data usage.
04-07-2015
04:04 PM
- last edited on
03-22-2018
06:18 PM
by
RogersMaude
You may have to delete app and re-install it... That seems to help sometimes with issues...
However i do know i recently made changes to my account (not a phone # change) but I was getting the same prompt when trying to check my usage... however i was able to sign in still... This Prompt about recently updating my account was resolved when my new billing cyc came around...
I have a feeling your may do the same but with that said the APP might still be picking up your old # so it wouldn't hurt to delete it and add again....
04-07-2015 04:16 PM - edited 03-22-2018 06:19 PM
Good day @staceytremblett ,
Welcome to the Forums and thank you for your contribution!
I am sorry that you are having issues with the MyAccount application after you have made some changes to your phone number.
@jkroesen gave you great advice. I would recommend you to try and "Sign Out"(last option in the drop down) and then sign back in before you try and uninstall the app. Normally, this should rectify this matter. Once you reinstall it and enter your username and password, it should work like a charm.
Let us know how it goes!
RogersMaude
04-07-2015
06:39 PM
- last edited on
03-22-2018
06:19 PM
by
RogersMaude
Thank everyone! It worked! ☺
06-07-2016 09:16 AM
11-10-2016 05:31 PM
I have the same problem with using Rogers App on my iPhone 6S and it is not Google chrome, I fill in my user name and password and nothing happens. What should I do? Very frustrated!
11-10-2016
05:35 PM
- last edited on
11-10-2016
05:42 PM
by
RogersCilio
Hello @User0120
Have you tried unistalling the app and reinstall it and see?
11-10-2016 09:26 PM
02-17-2017 08:29 PM
Rogers for some reason requires answercloud.com to not be adblocked. Add an exception for that domain or turn off adblocking for the rogers.com sites.
02-21-2018
07:56 PM
- last edited on
02-21-2018
08:12 PM
by
RogersTony
My Rogers APP not signing in on data
For a couple of weeks now on my Samsung S7 Edge I can not sign into My Rogers App. Just on Data? Since I have no Wifi at work. I can go to the rogers website on data and sign in? It's weird...Anyone else having this problem as Rogers can not figure it out. I have had them reset everything, I have cleared the cashe and done a complete reset of the phone to factory? nothing seems to work.
02-21-2018 08:26 PM
how would I go about checking to see if this is blocked?
Thanks
02-22-2018 08:34 PM - edited 02-22-2018 08:35 PM
Hey @Fatkatz,
Welcome to the Rogers Community Forums!
Thanks for posting your query. I can certainly understand how being unable to access MyRogers via the app, over data can be an annoyance.
I have a couple questions. Do you recall making any recent changes to your wireless service, prior? Do you have issues with other apps being unable to access internet over data? If not, we may need to take a closer look. If you can kindly PM us @CommunityHelps so we can further assist.
Has anyone else in the Community experience this lately? Feel free to chime in!
In case you're not aware how our Private Messenger works, check out this BLOG.
Regards,
RogersCilio
02-22-2018 08:38 PM
Everything works as it should, no other issues. And it's only over data. I can sign in over wifi with no problem. I spoke with Rogers today and I'm going to take it to a rogers store and try the sim in another rogers phone
02-22-2018 09:48 PM
Hey @Fatkatz,
Thanks for your prompt response and I appreciate you providing some clarity to my questions. It's definitely an odd situation, but please keep us posted if swapping to another phone resolves your issue.
Look forward to hearing back!
RogersCilio
02-27-2018 10:37 AM
02-27-2018 08:36 PM
Well I finally got the Rogers store to try my sim in another phone...No problem signing in to the Rogers App. My phone will still not do it on Data
02-28-2018 10:28 AM
Good morning @Fatkatz!
I hate to be the bearer of bad news but if you're able to sign into your account using another device with your SIM inserted, then this issue is either software or hardware related fault on your phone.
The only remaining step to try is to backup and factory reset your phone. If you need any help with this process, please let us know!
Regards,
RogersCorey
02-28-2018 11:33 AM