My Rogers Issues

[jimboden]

Just an FYI. Logging into My Rogers today, I only see my mobile service and get error messages when I try to look at internet or cable. The message is:

Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf.

The source of this error is:

com.bea.portlet.adapter.scopedcontent.ActionLookupFailedException: javax.servlet.ServletException


***Edited Labels.***

[RogersMargaret · Accepted solution]

Hi Community,

Please take a look at this blog post for the latest update on MyRogers:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/210

[Gdkitty]

Same here.

Looks like someone is monkeying with the code again 😛

[Meowmix]

Hello jimboden


Same here as well. It was happening since this morning. Hopefully gets fixed soon!

[Micolas]

Hello Jimboden

It seems to be widespread. Don't worrie, the agents dislike getting those errors just as much as the customers so I'm sure they'll fix it soon.

[Meowmix]

Hello jimboden & Micolas

It seems to me that its been fixed. I was able to everything i have ( Cable & both my wireless accounts).

Hopefully its been fixed for everyone else!

[jimboden]

It's working fine this morning.

[MonkeyHouse]

I know this was posted 3 weeks ago, but I am having this problem as of yesterday, continuing on to today - the "Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf" message when I try and check my internet usage. I called Rogers to find out my usage, and explained what I was seeing. I was informed by the tech that it's because I haven't updated my Java. I'm no expert, but I was told that this error is a server based error and not a user side error. When I informed the tech of that, and that I could not view anything but "Wireless" under my account overview, I got in response, 'Yep.", "Okay." and "Uh huh." Anyone else having the "Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf" error again?

[emcd7]

I'm also having this issue:

Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf.

I can see Wireless, but no other usage information. It's kind of important at the moment because I'm close to my limit and wanted to see how much I have left until the next billing cycle!

Edit: I just forced a Java update to the latest version and I still have the error showing.

[RogersMargaret · Accepted solution]

Hi Community,

Please take a look at this blog post for the latest update on MyRogers:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/210

[MonkeyHouse]

Thank you for that link! However, like emcd7, we are at the end of our internet month and I would like to know just how much we have left of our cap. How can we get this information if the site will not display it?