In my continuing search for information, I am not even sure that replacing the PVR will improve things. Other Boards indicate that even when people replace their PVR, they experience similar problems - spontaneous rebooting, spinning up and down, shows not recording, or shows not playing back. The bottom line is that Rogers continuing to apply these updates despite many customers reporting problems was the height of arrogance. The Digital Forum is now up to 48 pages of posts about the new update!
I have had the exact same problem - just happened today and just got off the phone with Rogers tech support.
This is the fourth time in the past three months this has happened and I have exchanged the PVR three times now. It does seem to be related to Rogers updating firmware and it seems to be an issue with the external storage device (purchased from Rogers to avoid any claims of incompatibility)
I recorded the Olympics special on CTV last night for the kids and now I have to tell them that it's gone. ;(
I got a service ticket and a promise that it will be resolved, but I have no hope.
Rogers, get your #&%$^&* together! I am extremely annoyed with this issue. The programs must still be there, but something has been corrupted that prevents access.
RogersHemal, I know this thread is about the PVR extender, but I believe the problem is caused by the file index which is stored on the interal hard drive getting damaged due to it spinning up and shutting down every few minutes when the PVR is turned off. There's another thread covering this issue.
Have you taken the time to monitor your PVR for this condition?
Here is a sample from my 8300HD from yesterday:
6:21 - spun up
6:25 - shut down
6:27 - spun up
6:28 - shut down
6:33 - spun up
6:36 - shut down
After doing this for about a month, this cycling stopped for a couple of weeks and then started again after the PVR was rebooted and has done it ever since. BTW my 8642HD is doing the exact same thing.
I'm sending both of my PVR's back over this. Useless junk. Worked flawless for over a year and now I've lost everything.
Way to go rogers.
All the problems with the PVRs are the result of the firmware updates. Despite repeated warnings from customers like me, Rogers insisted on rolling out these updates. I actually spoke with someone from Rogers Office of the President who told me point blank that the firmware updates were an "unmitigated disaster" that affected tens of thousands of customers. You're right machtenberg, "Way to go Rogers".