Motorola dcx700 keeps powering off

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I've Been Here Awhile
Posts: 2

Motorola dcx700 keeps powering off

I have the above he box hooked up to a tv and a TiVo. Lately it's started turning itself off so that TiVo jut records a black screen.

I've searched through the menu trying to see if there's a setting regarding this, but haven't found it. Any ideas? I need it to stay on 24/7.

 

 

 

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I'm a Senior Advisor
Posts: 976

Re: Motorola dcx700 keeps powering off

You have to drop into the service menu.

 

With the box on, turn it off and then hit the Menu key on the remote within two seconds.

 

Change the 'Auto Power Down' setting to 'Disable'

I've Been Here Awhile
Posts: 2

Re: Motorola dcx700 keeps powering off

Tried this, but it doesn't go into a service menu.... it just stays turned off.

There are no power buttons on the box, I have to use the remote to turn it off.

I'm a Senior Advisor
Posts: 976

Re: Motorola dcx700 keeps powering off

Use the remote buttons.  I've done this procedures on Cogeco boxes...so unless Rogers disabled it, it should work.  Procedure is right out of the Motorola manual.