Thats the big issue ALOT of retail has now a days.
It costs $$ to pay people to work.
IF 2/3 of the time, lets say its NOT busy enough to need that many.. the company wastes money to pay them to stand around.
(which potentially in the LONG run, could cause price incrases, etc)
But on the flip side, WHEN it gets busy.. forces people to wait.
This is where MAXIMIZING on self service options pays off the most.
Let the customer cash out themselves. Pay themselves (in store, or online, other venues).
Lets the customer do it themselves 🙂
You're right.. everyone should immediately stop everything they are doing to help you, because you don't choose to pay online or set up automatic payments like the MAJORITY of people. Because you're so important they should have a dedicated line and service JUST FOR YOU, to recognize you as the king customer of Rogers. Get a clue and don't be so impatient, sometimes you have to wait for things, no need to sound like a whiney child having a temper tantrum
I have to agree with Gdkitty here. The vast majority of responses on the community are from the community. Even those of us who come here and are tagged as a Rogers Employee, come here not as a job requirement or for any incentives other than for the opportunity to offer answers to those who may need them.
We are not rewarded for being here, nor are we expected or required to be here, we choose to. We offer our opinions, and to accuse someone of a secret agenda or affiliations simply because they post an opinion that contradicts you or is in conflict with your opinion, seems childish.
I can understand the frustration. I've been in that kind of situation on more than one occasion, maybe dealt with it in a different fasion.
I've also found out that some people, regardless as to who they are with or what they are doing, bring issues with them.
Keep in mind that this is just a personal opinion though, nothing more.
Sad part is when you contact customer service and the individual doesn't understand English. I tried calling today in regards to my promotional period ending next month and wondered if it could continue, or a reduced rate that I would be happy with. It took quite a bit for the person to understand what I was saying, although she was trying. With everything else going up, every little bit hurts the pocketbook. I could understand if I had the full tv package and double internet speed package. I'd hate to see the bill with that setup.
Nearly every single time that I have had to contact Rogers customer service to discuss a billing issue or an account issue or a service issue, I have been met with a very rude and inconsiderate rep. I have been blatantly hung up on, disconnected in the live chat, and have had snarky comments made to me.
I have been with Rogers since 2006, always paying my bills on time, and I am always polite with their reps. I do not understand how Rogers thinks this type of treatment is ok with long standing customers and continually gets away with it. Not only have I never once received a discount or an offer for any type of freebie, your reps try to, and have, in very sneaky ways, increased my prices. I have made complaints and sent emails and made phone calls to the right people, still nothing has come of it.
All I can say is that I cannot wait until my contract is up next winter and I can move on from this wretched company.