Missing Some Channels This Morning?

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I've Been Here Awhile
Posts: 4

Re: Missing Some Channels This Morning?

Don't believe them. They gave me the same line abouut how it would take 3 days before they could do anything. I had to call tech support on 8 occassions before finally getting some action.

 

So , the resolution.

I had a tech support guy at my home on Saturday. He fixed the issue.

He told me Rogers had changed the bandwith or frequency on their side, for where they were sending the HD signal for these channels from. Turns out the original installer (on August 1st) had these incorrectly set to the old frequency so that's why I wasn't recieving a signal on these channels). The tech changed the frequency on the Roger's side, and now these channels work.

 

 

 

I've Been Around
Posts: 1

Re: Missing Some Channels This Morning?

Did the tech change the frequency at the HD box or did something in the box outside to your house? I have same problem here in Markham and wondering what to do.
I've Been Around
Posts: 1

Re: Missing Some Channels This Morning?

most channels gone this AM

Resident Expert
Resident Expert
Posts: 13,919

Re: Missing Some Channels This Morning?

Try a box reboot if you have not yet.

Otherwise.. might be an outage in the area.