Massive upload usage

[RachaelMoore]

So I recently got notice from rogers that we've gone over our usage limit, which having just got netflix this month didnt suprise me, however, what did suprise me was the astronomically high upload usages that I saw.

Screenshot of this months data usage:     https://imageshack.com/scaled/large/407/rg0v.jpg

What I can't understand, for the life of me, is how an average of 19 gigs A DAY has been uploaded. After talking with rogers about it, where I got some dumb possibilities for it (like, "are you playing online games?").

What the Upload did not come from:

• Torrents: I've seen lots of posts with people suggesting this is the cause, in this case it is not... not only were no active torrents running on those days, the computers that have torrent software were primarily off during these dates. (I tend to download to a older computer to see if its safe before transfering anything to the mains)
• Virus: again, not the cause, as all computers have come back clean from AVG, Malwarebytes, and adaware scans.

So today, Rogers suggested that we disconnect our modem for 24 hours, to see if it was our household that was the problem. I understand where this is coming from, but it would be completely pointless as the upload rate has droped back down to normal after the 21st of june, so... as of right now, rogers feels they still need to charge us for this "usage".

I mean if rogers had contacted us after day 2 of abnormally high usage ( between 40-100x higher then normal that is) the unlugging the modem for 24h trick might have worked. (I mean when 1/5th of your months usage is gone is 2 days, maybe that sould raise a warning flag at rogers and they should contact you... banks have no problem freezing a card and calling you if they see something suspicious.)

We pay over $400 a MONTH to rogers for our services and were treated like this... oh and technically, at the time my family signed the contract for our internet, the service was unlimited usage, but rogers just likes to change their contrats when they like... (now don't you think that defeats the purpose of a "contract" if one party can change the conditions of it while the other is still legally bound to those changes, even though what they originally signed was something else?)

***edited labels***

[Gdkitty]

Unfortunately, the contracts in them, have it pretty much written into them, that they can change them an any time 😞

I am FAR from saying this is 'right' by any means.. but just about every contract like this, from all telecom and even other compaines like software providers, etc, often have these things written this way 😞

When did you sign the contract? usualy the contracts are only 3 years tops.. rogers has not had unlimited on their plans since.. well probably 6-7+ years ago.  They released the unlimited addon a few months ago.. but it is an addon to the existing thing, not included..

This could be 100% rogers end, its a possibility.

The only other thing that i have seen recently from 1-2 users with abnormly high upload usage, while it was never 100% confirmed.. one possibility on both of these people, were they recently started with some cloud based services (icloud and skydrive i think).  I have seen a number of things from icloud where some people found that it was continualy uploading their whole worth of things to sync continualy again and again.

Not saying this is what happened to you, just offering a possibility if you were using something like that.

That you appear to have multiple services, might be worth getting the unlimited addon anyways (specialy with now using netflix), if you have the 3 core services, only is $10 more a month.
Worth talking to retentions as well.  They may be able to do something for you, which might cover the cost then of adding the unlimited on.

Hopefully at least, it appears to have stoped uploading.. whatever it was.

[RachaelMoore]

<<post above was from me, but accidently logged into my fathers account, so repost under mine>>

No cloud services on any network device. Closest the house comes is a few portable HDD's that move around.

I didnt know about this unlimited addon, will have to check this out! 🙂

(our original contract was well over 10 years ago, the contract issue was more of a rant then a valid point sadly :S)

[Gdkitty]

Ok, just thought it was something new, maybe miss led, etc.

At least currently (though likely will be extended again) you have to sign up by the 30th..

(now, it last LONGER than the 30th, you just have to sign up by then, to keep it, and it carrys forward.)

But what it is, is as follows:

If you have TV, internet, and home phone with rogers, it is only another $10 ontop, to add on UNLIMITED usage.
If you dont have the 3, its $30 more unfortunately 😞 (though, still cheaper than overages, for many who always go over).

But all in all, its great.  I have it currently on the express package.  Normaly a 80g cap.. now unlimited! no worries of going over, can watch netflix, or download to my hearts content.
(I still monitor my usage anyways :P)

[Johnobrien]

I was experiencing uploads that were as high as 10 times my downloads even though I was streaming Netflix and video from CTV and the CBC website and not using torrent programs etc etc. 

Rogers could not help me at all except to put me on an unlimited plan. Ever since being put on the unlimited plan my uplaod is now normal and approximately 1/10 of my download bandwidth, but for the past 3 months they have been nailing me with overage charges. I really feel like something is going on at the Rogers end. I'm convinced that cannot calculate bandwidth usage correctly.

My next step is to totally dump Rogers for another ISP.

I really cannot trust Rogers at all. 

[dbeechthomas]

I feel your pain.

[MSY]

Same think happen with me, i just waiting to complete my contract (which is in Oct 2014 )and switch to another ISP

[kab65]

I'm using wifi on my laptop and showing alot of uploading GB daily. Why ? Downloading not as much ? why ?what am I doing wrong !?

[Micolas]

Hello Kab65

    It's is possible that you may have a virus, or if you torrent files they could be "Seeding" (uploading) information in the background constantly. It's usually rare that your uploading would exceed your downloading through normal usage.  I'm comfortable with computers but not as intimately familiar as some of the other users of the forum would be. At least it's something to check for in the mean time.

Hope this helps. 🙂

[Gdkitty]

Biggest culprit for uploads is usually cloud storage, etc. Things trying to sync.

[soopergal]

We are experiencing sudden increase of bandwidth usage although our usage patterns haven't changed.  We are using iCloud (don't have massive photos and files on it), video streaming and torrent downloads and our usage patterns haven't changed.  A month ago we had internet access issues and Rogers came in and replaced our Modem with Cisco DPC 3825.  Since then our bandwidth usage has gone through the roof.  We have 300 gb/per month and we've used 200 gb extra according to Rogers.  How could this be?  I'm wondering if this modem is faulty.  Of course Rogers is accusing us of using the bandwidth.   Any thoughts? 

[Gdkitty]

First thing i would do it take it in and get it swapped.. just to eliminate any possible faulty, someone cloning the MAC address, etc.


Otherwise though, you need to 100% make sure its not internal as well.
Even if habits havent changed, doesnt mean that its not still internal.

There has been no device changes/quality settings different with Netflix?  Quality settings (or devices which are now pulling in SUPER HD say rather than HD) can increase the downlaod size.
Torrents are a big one.. make sure that they are not left ON when not downloading. 

Make sure that your wireless is set up PROPERLY and SECURE.  If its not, very easy for someone external to leach off of it.

[Datalink]

That is very unusual to see with the 3825.  There have been numerous complaints with the CGN2 and CGN3 regarding huge download numbers but the 3825 has been immune to those so far.   Are the download numbers consistently high, or are there days of huge downloads followed by normal days and then another huge spike or series of spikes in the numbers? 

Can you log into the modem and navigate to the DOCSIS WAN page, copy the download and upload tables and paste them into this thread?  Don't worry about how they look when they paste in, I'll clean them up if necessary.  Those tables contain the RG-6 signal levels and signal to noise ratios, which may prove to be of some interest at the present time. 

What was the previous modem that you were using and what caused the change, wired access or wireless access issues?  Just wondering.

[blast4]

Why are you replying  when you've got nothing to advise?

[RogersMoin]

Hi, @ soopergal

I’d like to help. I’m going to have someone reach out to you in Private Message, please check our Messages from the Envelope icon in the top right hand side of your screen.

Thanks!

RogersMoin

[blast4]

My upload usage jumped in January to 5-7 GB a day. Before it was never more than 600MB. No explanation our habits did not changed and when I called Rogers a've got the stupidest women on the line. They were just repeating the standard answers that everybody knows and just would not understand that we do not do gaming, have no cloud services, do not do file sharing, and have virus protection.  Also our connection is secured. And nothing was different for that period.

But they were quick to recommend us to pay more for unlimited usage.

After talking to a tech guy who suggested to disconnect the router for longer than a day to see that the problem was on Rogers end. This just proofs that their measuring usage is not reliable.

Why should I pay more for unlimited usage when we only use about 60GB a month and  reward Rogers for incorrect billing?

[Datalink]

That does look high alright.  Can you log into the modem, navigate to the DOCSIS WAN page, copy the download and upload tables and paste those tables into this thread.  Those tables contain the RG-6 modem cable signal levels and signal to noise ratios,which may be of some interest.

[blast4]

One thing I have to add. My wife works for a call center from home and she has a second modem on the same coax cable after the splitter.

We never had any issues before for five years but is it possible that her work related data use shows up as our personal usage?

I don't belive becouse 5-7 GB is too much for that too.

[RogersMoin]

Hi, @blast4

I’d like to help. I’m going to have someone reach out to you in Private Message, please check our Messages from the Envelope icon in the top right hand side of your screen.

Thanks!

RogersMoin