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Mandatory username change

hiho
I Plan to Stick Around

went to login to My rogers and now am getting a thing where it needs to varify my email addy and that will be used as my username from now on....is this for real i have been using my current username for over 20yrs and now they want me to change it ?

 

not sure if this is for real or not since i havent seen any offical  email from rogers about this change? 

48 REPLIES 48

Re: Mandatory username change

scouternorm
I Plan to Stick Around

For 3 days I have been trying to pay my bill online. First, the login screen goes to another one that asks you to confirm your email that you will now use as your username. Why? This screen disappears shortly, but if you do confirm, it says you're trying to login using crfedentials from another site.

Anyway, if you let it diappear, the next screen shows your balance & a pay now option. When I choose this, I get a screen that appears to be half loaded, and has no functions enabled. I took a screen shot, and would like to know if anyone else has this problem.trying to pay bill 11-29-2015.jpg

Re: Mandatory username change

Good Evening @scouternorm,

 

We have recently initiated the process of migrating our customers over from their legacy usernames on MyRogers to an email address, which is why you were prompted to change it when you logged in.

 

What type of browser were you using? I would suggest trying an alternate browser to see if you have the same issue.

 

If you could please log into your MyRogers and try to complete the migration to see if that resolves your issue of not being able to view your account details.

 

 If it does not, please reach out to us via a private message @CommunityHelps and we can have a look at your account and see what is going on.

 

Hope this helps!

@RogersGabrielle

Re: Mandatory username change

OLDYELLR
I'm a Senior Advisor

I resisted switching to my email address  for signing in for a few days because it appeared optional. When I finally did change, a few things didn't work but they worked the next day.


Rogers PayGo. Location: S-W Ontario

Re: Mandatory username change

hiho
I Plan to Stick Around

 k here is a question i havent seen yet   WHY  does rogers want this to be changed...I would think that if it ant broke then why change it?

Re: Mandatory username change

OLDYELLR
I'm a Senior Advisor

Good question. My email address is from my ISP from when Internet access became available in my city. If I changed ISPs, I'd lose that address. Unless you're registered with a Gmail or other independent address, you may not keep it forever. But your username does not depend on your email address. I never have seen a logical explanation from Rogers why they did this.


Rogers PayGo. Location: S-W Ontario

Re: Mandatory username change

Asakha1
I've Been Here Awhile

It's been a week now since I sent back my info from the private message, and still nothing...  No way to pay my bill, no way to see my internet usage...  It reminds me of when I first sign on with Rogers, a few years ago, when many client were completely unable to access Rogers's website !  At least, I can log in and post message here, it take only a few minutes...  No like online chat from Rogers, which after 1h30, 3 different persons, were all unable to solve anything and keep wanting to transfer me to someone else...

Re: Mandatory username change

Good morning @Asakha1

 

I can certainly understand the inconveniences of not having access to your MyRogers profile.

 

As the Community is a public forum, we will continue to deal with your issue via private message.

 

RogersSannecia

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