Mail Problems?

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I Plan to Stick Around
Posts: 97

Mail Problems?

Are there problems with the Rogers mail servers today?

 

My wife cannot SEND mail using Microsoft Live. She has had mail in her Outbox since this morning. 

 

So I tried using Microsoft Outlook on my machine. Also tried it on Metro mail app. Cannot send.

 

2 different versions of Windows ( 7 & 8.1), 3 different mail programs and 2 different accounts BUT can't send mail.

 

No problems using Rogers webmail.

 

 

***edited labels***

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Resident Expert
Resident Expert
Posts: 14,170

Re: Mail Problems?

This may not fix it.. but worth a shot.

Try loging into the WEBMAIL one time with your email/password.

Ocassionally, i have seen that the account will LOCK sometimes say if someone tries to break into your email, etc, it does a kind of account lock, until you log in properly again.
While locks, sometimes causes issues with external connection through POP, etc.



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I Plan to Stick Around
Posts: 97

Re: Mail Problems?

One minute after posting the above email on BOTH machines working again.
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I've Been Here Awhile
Posts: 2

Re: Mail Problems?

 

I tried to look around, and saw nothing that was current about this issue ...

 

I have 3 Rogers e-mail accounts, and access all of them in Windows Live Mail on my home PC (Windows 7).  Suddenly today, I get an error when trying to send anything, but can receive e-mails fine.  I've tried to send from all 3 accounts, and get the following error each time:

 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'test'
Server: 'smtp.broadband.rogers.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

 

I've checked all my settings and they jive with what Rogers recommends, besides I haven't changed them and yesterday they worked fine ... so, wondering if there's an issue with the Rogers mail servers???  Does anyone have any other suggestions?

 

Thanks.

Highlighted
Resident Expert
Resident Expert
Posts: 14,170

Re: Mail Problems?

This may not fix it.. but worth a shot.

Try loging into the WEBMAIL one time with your email/password.

Ocassionally, i have seen that the account will LOCK sometimes say if someone tries to break into your email, etc, it does a kind of account lock, until you log in properly again.
While locks, sometimes causes issues with external connection through POP, etc.



View solution in original post

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Moderator
Moderator
Posts: 1,711

Re: Mail Problems?

Hello @licorice1969 , Welcome to Rogers Community Forum!:smileyhappy:

 

As indicated by @Gdkitty , please try to login to webmail while Live mail is not running. Please sign-out from webmail and try Live mail, it should work.

 

If you have forgot your email password(s) or it’s still not working let us know, I can have someone reach out to you in Private Message and help resolve the issue.

 

Thanks,

RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Mail Problems?

I followed the instructions and logged into webmail under all 3 accounts, and the issue with Windows Live Mail has been solved. Thanks very much for your help!
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Moderator
Moderator
Posts: 1,711

Re: Mail Problems?

Thank you on behalf of @Gdkitty and the community for letting us know that it worked.Smiley Happy

 

Thanks,

RogersMoin