07-19-2013
04:21 PM
- last edited on
03-24-2015
02:21 PM
by
RogersAruliny
Hello,
My Lumia 920 began to show sign of dust accumulation in the front camera so I went to a store. They sent it to Nokia to fix it.
Is anyone know the time to get it back? The representative said two weeks but he was not sure. Also on the Hardware Repair Request receipt there's an UPS tracking # but it has been 3 days and the status is still "A UPS shipping label has been created".
Matthieu
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Solved! Solved! Go to Solution.
07-22-2013 11:46 AM
07-22-2013 10:10 AM
Hello matthieugd,
The turnaround time on device repairs is usually 7-10 business days, the store should be able to provide further updates if necessary.
Thanks,
RogersAndrewNP
07-22-2013 10:20 AM
Thank you Andrew. Yes the store representative told me about the turnaround delay but he was not able to tell me what's the purpose of the UPS tracking # on the HRR form. Are you?
07-22-2013 10:37 AM
We don't deal with the repairs directly Matthieugd 😞
Thanks,
RogersAndrewNP
07-22-2013 10:57 AM
Yes, i know but don't you have access to someone who know how this process is handled? It seems weird to give an UPS tracking # to the customer and 1) nobody knows what's about 2) this tracking doesn't seem to give any useful information
07-22-2013 11:46 AM