An existing customer pays the same for new hardware as a new one? Really.
This already has been discussed on the Idea Box & it came up many times.
New customers & existing customers pay the same thing for new devices BUT existing customers can get discounts on their plans / get something more then new customers. Device prices are set by the carriers & manufactures. Lets take the iPhone for example. Apple sets the prices for the iPhones. Rogers has no choice but to keep those prices for everyone unless Apple tells the carriers to change the prices. For other devices, they are the same as well.
New customers pay for the device upfront when signing a new contract VS existing customers have a month to pay it off as it gets billed to the next invoice.In the end, seeing as you are a existing customer, you can always call in & have them give you a discount or a credit on your plan if you wish. Everyone has to pay the same price for the device tho. This is the same thing with every carrier in the world.
Mmmm....the "loyalty" discount needs to be significant.
I can get a the same "loyalty" price as a new customer at Bell.
Sorry Rogers - you fall flat on this. Don't believe me? Go ahead - price out a new Samsung tablet and data plan. 12 years with Rogers means nothing as the same pricing available if I switch.
Even accounting for the multiple services discounting.
Pricing changes quickly - and getting out of your Rogers contract is really easy if you argue "contract frustration".