Lost emails

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reezer
I've Been Here Awhile
Posts: 4

Lost emails

I used thunderbird for my email client for my rogers email address. However, my computer hard drive died and I lost all

the emails. Does Rogers keep a log of all my emails that I could request. There are some important ones that I would like to get back.

 

 

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RogersReggie
Retired Moderator
Retired Moderator
Posts: 116

Re: Lost emails

Hi reezer,

Thunderbird is a program that is "local" to your PC. This means that e-mails, contacts, calendars, etc. that you have stored in it are only available on that computer. If you had not configured Thunderbird to leave a copy of the e-mails on the server, once they are downloaded to that program, they are removed from the server. You can check if your e-mails are still on the Rogers mail server by signing into webmail at http://mail.rogers.com with your e-mail address and password.

If your e-mails are there, all you need to do is set up your e-mail in Thunderbird again and it should download all of the e-mails you have on the server. If there is no e-mail on webmail, unfortunately, you would not be able to recover those e-mails.

RR

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RogersReggie
Retired Moderator
Retired Moderator
Posts: 116

Re: Lost emails

Hi reezer,

Thunderbird is a program that is "local" to your PC. This means that e-mails, contacts, calendars, etc. that you have stored in it are only available on that computer. If you had not configured Thunderbird to leave a copy of the e-mails on the server, once they are downloaded to that program, they are removed from the server. You can check if your e-mails are still on the Rogers mail server by signing into webmail at http://mail.rogers.com with your e-mail address and password.

If your e-mails are there, all you need to do is set up your e-mail in Thunderbird again and it should download all of the e-mails you have on the server. If there is no e-mail on webmail, unfortunately, you would not be able to recover those e-mails.

RR

View solution in original post