On Wed. we reported that we have lost all Rogers Services to our home - Phone, Cable, Internet. I contacted them and was told to reboot both Router amd Phone Box - which I did. They confirmed we had NO connection. Then was told the earliest time slot was on Tuesday - 6 DAYS to have someone to come and hopefully fix the problem. I then received a Rogers Email asking if I would take the time to Rate them which I quickly did. I have 2 accounts - Personnel and Business. My yearly payment to Rogers is considerable. I will be talking to another interested party who has been trying to land my account and if I find out they have better SERVICE I will be dropping ROGERS 100%
Sorry to hear about your issues with your Rogers services.
We can definitely look into resolving this for you. I’m going to have someone from @CommunityHelps reach out to you in a private message, please check your messages from the envelope icon in the top right hand side of your screen.
Where are you? Ontario, NB, big city, small town, etc?
This seems unacceptable to me - a multi-product failure basically implies a physical infrastructure problem (or the headend vanishing off the face of the earth), so unless it's only your house that's affected, it should be a high priority item to fix it...