Loss of sound on certain channels

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I've Been Around
Posts: 1

Loss of sound on certain channels

For some reason I have lost sound on certain channels on my television. It was working fine then all of a sudden sound on cp24, citytv and I think ctv or some other channel. Has anyone ever encountered this problem? Does is have to do with getting the digital cable box perhaps? Thanks in advance!

 

 

 

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Resident Expert
Resident Expert
Posts: 13,946

Re: Loss of sound on certain channels

Has it worked since you got the cable box ok? or has it always been that way since you got it?

 

Have you rebooted the box?

 

After rebooting, if it does not fix it, it might be worth a call to tech.  Did you have a technician install it? or just picked one up and did yourself?
Many of the newer digital boxes, are a lot mroe prone to problems from weak signals.. its possible this could be causeing your problem.
A tech to come out, could take a look, and adjust stuff as necessary.



I've Been Around
Posts: 1

Re: Loss of sound on certain channels

HI,

I have the same issue...it is happening on the tv that is not on a rogers box, it is connected directly to the wall....

any ideas.. i hope someone from rogers will let us know what is happening...

I'm a Senior Advisor
Posts: 1,299

Re: Loss of sound on certain channels

I know CTV has been having issues with some equipment in Toronto which has also affected CTV ottawa news.. (pretty much the sound cuts in and out.. I have not noticed issues during the olympic coverage though.