Have a look at Gdkitty's post, two posts above yours, which will help or ensure that you have the gateway address correct. Use that Gateway address to log into your router, or modem, which ever is applicable. In a worst case scenario, you can always run a factory reset on either box by depressing the recessed reset button at the back for thirty seconds and releasing it. After the reboot you shouldn't have any problems logging in. Rather, you will have to log back in so that you can reset all of the parameters again. That is the unfortunate drawback to having to run a reset.
just got a new modem. and i used the usb...its hard wired to my tower. and not once did it give me the chance to make a wifi password...and the place your supposed to go to change or get it says their password is wrong. im super frustrated
there is a known bug in the current Hitron firmware that wont let you get to the login page after it's been on for two weeks. You need to unplug the modem then plug it back in and let it boot up. After that the login page will show up for another two weeks, then disappear. Hopefully Rogers pushes out a firmware update that fixes this issue, and the 2.4Ghz light staying on in bridge mode.
I did all these steps. When I start navigating through the hitron it freezes and I can't continue. I tried exiting out and typing in my gateway, this time it wont even go to the login page, it's just frozen.