After spending an hour on the phone, Rogers was able to get this to work. It seems if you have the 250GB+20GB internet package, the app won't work. The CSR removed the 20GB overage and now app works perfectly. So if you are having problems, check your internet package and call Rogers to remove the 20GB. CSR said she was going to excalate to get the app undated but it could take awhile. Jamie at customer service deserves a promotion. SHe was the only CSR who didn't transfer me around the company, but instead called every department to get a fix.