Nope. Can't help. System issue. Maybe in 24 hours. If not...........try again! Game centre issues would require transfer to someone else! Good Lord.
at least I know that there will be no surprises when I contact Rogers.
Welcome to the Communtiy !
Congratulations on the move! Due to the nature of the transaction I would recommend you to reach out to our Moves Concierge department. A designated representative will be assigned to you who will assist you from start to end. You can reach them at 1-877-696-6839 or via live chat at http://www.rogershelp.com/moves_concierge/?mc_id=0.
Hours of Op for over the phone are:
Monday to Friday: 7:00 a.m. – midnight (ET)
Saturday: 7:00 a.m. – midnight (ET)
Sunday: 7:00 a.m. – midnight (ET)
Hours of Op for chat are:
Monday – Friday: 7:00 a.m. – 9:00 p.m. (ET)
Saturday: 7:00 a.m. – 9:00 p.m. (ET)
Sunday: 7:00 a.m. – 9:00 p.m. (ET)
Welcome to the Community !
It's a good idea to keep track of any potential charges or credits. We'd be happy to review your account for you. However, since Community is a public platform and your inquiry is account related, I would recommend you to reach out to us via PM @CommunityHelps so we can assist you further. If you're unfamiliar with how our private messenger works, here's a How To BLOG .
Looking forward to hearing from you.
Good morning and welcome to the Rogers Community Forums @DR_A_Negahban,
Consistent billing is definitely something we all appreciate as consumers. In order to further assist you I do need a little bit of background information from you. You've mentioned you had frozen your account, do you mean you had requested a seasonal suspension or a temporary suspension on your services? We do offer several different suspension offers depending on the service for a nominal fee. Were you charged the regular charges? What services do you currently have with us? Just need a little more insight into the billing inquiry to answer your questions.