Live Chat Customer Service Issues

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I Plan to Stick Around
Posts: 14

Re: Live Chat Customer Service Issues

Oooooo, finally through after 30 minutes. Let's see if they can help

Highlighted
I Plan to Stick Around
Posts: 14

Re: Live Chat Customer Service Issues

Thanks for your reply

Highlighted
I Plan to Stick Around
Posts: 14

Re: Live Chat Customer Service Issues

Nope. Can't help. System issue. Maybe in 24 hours. If not...........try again! Game centre issues would require transfer to someone else! Good Lord.

 

at least I know that there will be no surprises when I contact Rogers.

 

 

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I've Been Here Awhile
Posts: 2

Re: Live Chat Customer Service Issues

I have upcoming moving i want to book
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Moderator
Moderator
Posts: 1,125

Re: Live Chat Customer Service Issues

Hello @Sarv1,

 

Welcome to the Communtiy Robot Happy!

 

Congratulations on the move! Due to the nature of the transaction I would recommend you to reach out to our Moves Concierge department. A designated representative will be assigned to you who will assist you from start to end. You can reach them at 1-877-696-6839 or via live chat at http://www.rogershelp.com/moves_concierge/?mc_id=0.

 

Hours of Op for over the phone are:

Monday to Friday: 7:00 a.m. – midnight (ET)

Saturday: 7:00 a.m. – midnight (ET)

Sunday: 7:00 a.m. – midnight (ET)

 

Hours of Op for chat are:

Monday – Friday: 7:00 a.m. – 9:00 p.m. (ET)

Saturday: 7:00 a.m. – 9:00 p.m. (ET)

Sunday: 7:00 a.m. – 9:00 p.m. (ET)

 

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Live Chat Customer Service Issues

Hello I was supposed to get a credit for inconsistent service for the past 3 months for 50$ last week?
Highlighted
Moderator
Moderator
Posts: 1,125

Re: Live Chat Customer Service Issues

Hello @Jason12,

 

Welcome to the Community Robot Happy!

 

It's a good idea to keep track of any potential charges or credits. We'd be happy to review your account for you. However, since Community is a public platform and your inquiry is account related, I would recommend you to reach out to us via PM @CommunityHelps so we can assist you further.  If you're unfamiliar with how our private messenger works, here's a How To BLOG .

 

Looking forward to hearing from you.

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Live Chat Customer Service Issues

I had frozen my account bit i dunno why i got charged again for the monthly payment, that issue with rogers happens almost EVERY TIME
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Moderator
Moderator
Posts: 1,125

Re: Live Chat Customer Service Issues

Good morning and welcome to the Rogers Community Forums @DR_A_Negahban,

 

Consistent billing is definitely something we all appreciate as consumers. In order to further assist you I do need a little bit of background information from you. You've mentioned you had frozen your account, do you mean you had requested a seasonal suspension or a temporary suspension on your services? We do offer several different suspension offers depending on the service for a nominal fee. Were you charged the regular charges? What services do you currently have with us? Just need a little more insight into the billing inquiry to answer your questions.

 

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Live Chat Customer Service Issues

I need help