HTC Raider... had 1 week of no LTE (only 4G) followed by two weeks of no data service at all. Got 4G data service back -- still no LTE -- at 4:38 today (at least that's when I got the first notification that I had mail)
Everytime we emailed them they opened a new ticket and started over -- doing NOTHING. I only deal with them by email because you can't take their word for anything. Finally got escalated to customer relations today but I don't think they get it either. I want to cancel my contract for all five of my phones with no penalty. THEY failed to provide service for two solid weeks and want me to pay to get out of the contract??
How'd you like to have a business you could run like that? We're going to sign a deal with you for $x per month. Then we're arbitrarily going to shut off your service... Of course you'll still be required to pay us. When you finally get fed up contacting us about fixing the problem we caused we'll invoke the penalty clause and you can pay us $2500 to get out.
A VERY profitable business... shut down the towers, don't provide any service at all just keep the billing and collections departments running. Oh yes, it's FRAUD but we're Rogers and we've got more lawyers that you. We have to keep the money rolling in so we can buy bad hockey teams.
That's the situation I find myself in today... a business exec is supposed to call me tomorrow.
