LIVE SECURITY PLATINUM VIRUS ISSUE

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

LIVE SECURITY PLATINUM VIRUS ISSUE

I need some help on how to  delete this LIVE SECURITY PLATINUM issue.

 

It blocks me from doing any scans to remove this problem

 

 

***edited labels***

Solved! Go to Solution.
I'm a Trusted Contributor
Posts: 339

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

You have to boot your PC from the rescue disk and then use good quality anti-virus software to remove any viruses or malware.

Any edition of Kaspersky security suite or Norton Internet Security will remove this virus.

 

I don't know about Norton, but Kaspersky allows you to download a rescue image which is pre-loaded with anti-virus software.

Resident Expert
Resident Expert
Posts: 14,132

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

usualy, most of these will not load while in safe mode either.

 

when your machine is starting up, before it gets to the the windows splash screen, press F8 a few times, this will bring up a menu which will allow you to run in safe mode.
go into safe mode, and then start up your regular antivirus.

 

Hopefuly that will remove it.. there are others that will likely do it as well, MS Security essentials, etc.  Also i would run a good malware program like malwarebytes, etc.

 

 



Resident Expert
Resident Expert
Posts: 2,624

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

Hello, I'm affraid to say but the LIVE SECURITY PLATINUM is actually a trojan program, its not a real virus scanner,  it asks u enter a credit card number to purchase the licence, but it doesnt do squat.  its also very difficult to remove this trojan as it blocks the uninstallation from removing it.

 

i had to wipe my friends computer and do a factory recoveryt to remove it,  he got it by surfing to porno sites and he clicked some link that told him it was a movie player when it was not, it was this trojan instead.  so another word of caution, try using microsoft security essentials in the future its free.



I'm an Advisor
Posts: 842

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

@all:

 

malware like Live Security Platinum can indeed be tough to get rid of without doing a clean reinstall of Windows and, consequently, anything else you have installed on your computer.

 

However, this drastic step may not be necessary, according to a number of malware-removal sites I located simply by doing a google using "remove live security platinum":

 

http://malwaretips.com/blogs/live-security-platinum-trojan/

 

http://www.livesecurityplatinumremoval.com/

 

I would recommend following up on the advice and instructions found on the above two and other such sites before taking the really drastic step of blowing away your existing Windows install to correct the problem.  Generally this malware removal process must be done in Windows Safe Mode, as mentioned in a previous posting.  You get into Safe Mode by pushing the F8 key when booting Windows.

 

The collateral "damage" associated with a complete reinstall is of such magnitude that I would do almost anything to avoid it, if at all possible!

 

I must admit though that I personally have not had to deal with this particular malware.  But I have successfully removed other trojans without doing a full Windows reinstall.

 

Good luck, and let us know how things go.

 

skinorth

 

Resident Expert
Resident Expert
Posts: 2,624

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

Hi skinorth

 

The solution may vary from user to user, but one thing that you must be aware of, is when my godfather was infected with the Live Security platiunm it was completely impossible to surf websites when you are infected with the Live Security Platnium, the malware/trojan infects it so much that surfing is impossible.

 

All in all, if someone wants to go through all the hassle of removing the live security  by following the links, by all means do so, however i have explained that it is a trojan/malware virus which is enough for the person to handle the removal themself.  This is after all the rogers community  forums, not the Live security platinum foruns, so we must realize that I can not go into much more detail to help someone remove the virus.



Resident Expert
Resident Expert
Posts: 14,132

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

That was one thing i wanted to add, which Pauly touched on.

 

Often these types of virus/malware, will often do site re-directs as well.. sometimes just for other AV sites, sometimes more (even your search engine searches, etc)

 

From what i could see, those two links, did no go into it.. so it may not effect with this one itself.  But always good to check anyways.

These re-directs, are usualy done via the HOSTS file.

It is located in C\windows\system32\drivers\etc\

 

Open the hosts files, in notepad.

There sh ould be the default header there.. and on an average system, the MOST you will usualy see, is localhost.  ANYTHING else there can be blown away (unless you have specific entries in there, for specialty softeare, vpns, etc).

But really in the end, bar the basic advice here.. if you are having issues, you are best to take it to a professional to have it cleaned properly.



I'm an Advisor
Posts: 842

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

@all:

 

all you have mentioned is valid and relevant.  No doubt a flexible approach and sometimes a large degree of ingenuity is required to resolve these kinds of issues.  A good degree of technical knowledge is also not only helpful, but at times essential.  The previous mention of the use of the "hosts" file by malware in Windows to accomplish malicious redirects is a good example.

Fortunately (knock on wood....) I have been able to avoid such problems recently by taking a number of preventative measures, including the use of MSE, a number of security-related add-ons for Firefox which is the browser I mostly use, and a reasonable level of paranoia.

It is true that malware like Live Security Platinum can do redirects and other approaches to controlling what you can do from the infected computer.  That is why it is essential to do whatever you do to remove them using Windows Safe Mode (with networking) if you can.

 

Another website I can recommend for general security-related matters is the following:

 

http://www.techsupportalert.com/content/probably-best-free-security-list-world.htm?utm_source=feedbu...

 

 

This site is quite content-heavy and contains many good items and much information to help us with security-related matters.

 

 

I'm a Trusted Contributor
Posts: 255

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

In my many years of experience of tech support and administration, I've come to the conclusion that 99% of the time it's just easier in the long run to wipe the system and reload everything. Sure you may be able to get your system back to a normal funcitoning state with tools and/or manually removing the virus, but in the end, usually there are so many other related issues that the system is just a mess. Prevention is the only real solution.

 

Most of the time when a virus has been removed after the system is infected, the system will not behave at the same speed or functionality as it did before the virus. This is caused by the virus to alter system DLL's, corrupt backups, delete/change registry settings, etc. It's sometimes possible to completely remove and repair the damages left by viruses, but then those are just not very good viruses.

 

For me and my offices the procedure is now simply to get the system to boot so we can be lazy and pull the data off, or remove the hard drive to copy the data to another system. Then we re-install windows and all applications and try to not get the virus again by doing whatever caught it in the first place.

Resident Expert
Resident Expert
Posts: 2,624

Re: LIVE SECURITY PLATINUM VIRUS ISSUE

I agree. formatting and re-installing will get rid of it 100%. i format and re-install every 6 months. it helps speed up your computer too