LG G4 Pre-order/order date?

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Moderator
Moderator
Posts: 2,217

Re: LG G4 Pre-order/order date?

Hello @ngwoo,

 

Thank you for your inquiry! 

 

Is it possible that your current price plan does not meet the requirements to make you eligible for a full subsidy?!

 

You have to make sure that you are on a Share Everything plan, for premium smartphone, in order get the device at $199.99 plus tax with a 2-year contract renewal.

 

Let us know if you need help!

 

RogersMaude

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I've Been Here Awhile
Posts: 4

Re: LG G4 Pre-order/order date?

Yeah, I'm currently on a Share Everything plan. For the sake of troubleshooting I also tried opting for a new plan, this also showed the $399.99 price. 

 

Is the $199.99 price not available in Saskatchewan?

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I Plan to Stick Around
Posts: 15

Re: LG G4 Pre-order/order date?

I guess it's faster over chat maybe I ordered yesterday at 5:00pm still no shipping confirmation ... Called and got a tracking number over the phone but doesn't work as I'm. Sure they haven't shipped yet
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Moderator
Moderator
Posts: 2,217

Re: LG G4 Pre-order/order date?

Thank you for confirming that information @ngwoo.

 

The pricing is also available for Saskatchewan residents! Therefore, the issue with the pricing would be caused by either a glitch, like you mentioned above, or something regarding your particular account.

 

If you cannot get this sorted out, we could have a member of the @CommunityHelps team contact you via Private Message. Feel free to reach out for further assistance! Smiley Wink

 

Thank you for you post @rtsascf

 

Your parcel may be labeled at our warehouse, but has not yet been picked up by UPS/Canada Post.

This would explain why we have not yet sent you the tracking number by email.

The standard delay for delivery is 3-5 business days.

 

Hope this helps!

 

RogersMaude

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I've Been Here Awhile
Posts: 4

Re: LG G4 Pre-order/order date?

Alright, if it's not resolved in a few days I'll just contact support. I wasn't planning on upgrading right away anyway. Thanks for your help.

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I'm a Trusted Advisor
Posts: 32,034

Re: LG G4 Pre-order/order date?

Hello @ngwoo

Glad to see everything is being worked out!
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I Plan to Stick Around
Posts: 15

Re: LG G4 Pre-order/order date?

I got screwed got my phone but no accessory kit, I ordered 2 days ago over the phone like the promotion said and it shipped with nothing.  Spent over 2 hours on the phone trying to get the phone due to the way my account was setup, now I dont even get what was promised, dealing with Rogers is so frustrating.  Will probably have to spend another few hours on the phone again :@

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I've Been Here Awhile
Posts: 4

Re: LG G4 Pre-order/order date?

Hmm... I ordered on Monday too and still haven't received a shipping notification yet, and you guys already got your phones. This has me starting to worry a bit. Really sucks that you didn't get the accessory kit too.

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Retired Moderator
Retired Moderator
Posts: 235

Re: LG G4 Pre-order/order date?

@rtsascf

 

Thank you for reaching out to us.

I can understand how disappointing it would have been to discover your accessory kit was not delivered with your LG G4. 

We would be happy to help, 

 

I will have someone form  @CommunityHelps Reach out to your via Private message.

 

Thank you 

RogersAliciaG

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I've Been Here Awhile
Posts: 2

Re: LG G4 Pre-order/order date?

Wow, I got my LG G4 from Rogers and I am so excited about it. The order was placed on Thursday morning and I got it next day at lunch time.