Keep needing to reboot CGN3

[mrbrimi]

from Hitron log SW download Successful - Via NMS 02/07/14 03:22:36

[asutt]

Will my CGN3 update itself if it's currently in bridge mode? Should I switch it back to a gateway to check the firmware version and then put it back into bridge?

[LYuan]

It should update itself; I think once it updates, you are kicked back into gateway mode.

Mrbrimi, how are you running your device? Bridged mode or gateway?

[mrbrimi]

I'm using gateway.

[opensolutions]

02/09/14 08:37:04 69011100 notice SW download Successful - Via NMS

HW Version 1A SW Version 4.2.4.2

[opensolutions]

Upgraded this morning and now downgraded this evening.

02/10/14 02:18:08 69011100 notice SW download Successful - Via NMS HW Version 1A SW Version 4.2.4.1

[ShakDiesel]

Same thing here.

[LYuan]

Nobody at Rogers knows anything about the firmware upgrade (thus, downgrade) - So, noone can explain what the change was, nor why it was reverted. Either way, I talked to CAT again - No update yet, other than they are having an "internal meeting" about the situation. I don't know what that means. It can mean next steps, or it could be water coolder talk.

Stay tuned.

[wayner92]

Ii have tried to not be too critical here but if nobody at Rogers knows anything about the upgrade that means they are either lying, incompetent or both. Are they implying that someone is doing "rogue upgrades" of the gateway firmware? That is even scarier that using a device with major faults.

[Gdkitty]

I think the bigest problems lies in...

A ) Not proper/not technicaly trained enough techs... most of the techs, help by answering scripts on the screen.. have no real technical background.

B ) There is a BIG seperation between tech support... and the engineering, or whoever does the actual work, firmware, etc on these units.... INFORMATION just doesnt travel between them... either problems TO engineering, or communication of what is being worked on FROM them.