Junk mail filter for Rogers email

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xcvdcsdsf
I've Been Here Awhile
Posts: 2

Junk mail filter for Rogers email

Hi, I have an issue with receiving too much junk mail on my iphone. At home, I have set the mail filter to reject any email that Rogers has labeled as [bulk] which eliminates 98% of my junk mail. However, since the iPhone doesn't have a built in filter, I get all of the junk mails on the phone which is extremely irritating.

 

Is there any way to have these emails rejected server side so that they are never retrieved in the first place?


Thanks

 

***edited labels***

RogersJean
Retired Moderator
Retired Moderator
Posts: 497

Re: Junk mail filter for Rogers email

Hi xcvdcsdsf and welcome to the forums,

 

Most email providers allow some sort of filtering server side. You would need to contact your email provider to find out if they have this option available. If your email is with Rogers, filters are available once you log in to your Rogers webmail. (You can get more info by posting in the Internet section of the forums)

 

Another option is a possible 3rd party app, giving you direct control from the device itself. A quick AppStore search or other community members may be able to provide information on this.

xcvdcsdsf
I've Been Here Awhile
Posts: 2

Re: Junk mail filter for Rogers email

Hi, thanks for helping out. Yes, one of the emails is with Rogers. My hotmail one has been much better with respect to junk.

Ok, I didn't realize that I could set filters using the web mail.

 

So, any mail that is retrieved remotely on my computer or mobile device should already have those filters set in place server side? I set some up a few filters to see how things work. Hopefully this improves the situation.

 

Thanks,

 

DinB

 

Btw, is there any way to change the user name? Not sure how I got this one. lol

RogersJean
Retired Moderator
Retired Moderator
Posts: 497

Re: Junk mail filter for Rogers email

Hi xcvdcsdsf,

 

I have sent you a PM with more information.

Radar2000
I Plan to Stick Around
Posts: 67

Re: Junk mail filter for Rogers email

I know this is an old thread, but I thought I would hop on here instead of creating a new one.

 

I have an iPhone 4 with Rogers. I've noticed that I receive a lot of spam emails (viagra sales + emails with a lot of Chinese characters in both the subject heading and in the message).

 

Here's the thing...

 

I seem to receive all of these spam emails to my iPhone's Rogers email account... but when I log into my Rogers email account online, those spam emails seem to have been captured and added to my spam folder.

 

It seems that the server sends the emails first to my iPhone and then filters things afterwords.

 

Is there a way that Rogers can adjust their spam filters to capture these emails prior to being captured on my iPhone?

 

Any suggestions would be appreciated, as like what the OP had stated above, my Rogers iPhone email folder is always getting bombarded with these spam emails everyday.

 

Cheers!

Gdkitty
Resident Expert
Resident Expert
Posts: 14,299

Re: Junk mail filter for Rogers email

I did notice this as well with mine.

I set up mine manualy to connect to rogers... now.. i dont know, if you DO/DONT get them like we do, if you connect to your rogers account, using the setup wizzard for YAHOO on the iphone.  This might be one way to test..

I USED to have a filter set up to kinda fix it.  The spam stuff.. USED to always have the [SPAM] header on it when it put it in the spam folder.. yet is STILL downloaded it to the iphone/any email client.
I set up a filter, that when it came into rogers, that anything with [SPAM] went right to the trash instead.  It worked.  But that header is no longer there 😞



point4m
I've Been Here Awhile
Posts: 2

Re: Junk mail filter for Rogers email

I get a lot of important mail from committee members and clients that ends up going into my junk mail. At home, this is fine - I can then add the contact to my address book and they go straight into my regular email folder. The problem is, when I am not at home I don't have access to that folder. It is always empty on webmail and on my iphone. So I miss important time sensitive emails and emails that I have to retrieve for info when I'm not at home do not even exist on my devices that I rely on. I need to get this fixed as soon as possible. I have checked settings on my phone and everything is fine there - and I know it's not my phone because rogers webmail does not show them either. Why on earth do I get it at home but no where else?!

 

Frustrated beyond belief

RogersShaun
Moderator
Moderator
Posts: 319

Re: Junk mail filter for Rogers email

Hi @point4m,

 

Welcome to the Community Forums! Sorry for the delay in response, and thanks for reaching out.  I totally understand how frustrating it is to not have access to important emails when you need them.

 

It sounds to me like your email on your computer isn't syncing with your webmail and mobile devices properly.  Which email program are you using on your PC or Mac?  I'm hoping the issue has been resolved since your last post, but please do let us know if you're still experiencing this.

 

RogersShaun

57
Resident Expert
Resident Expert
Posts: 4,016

Re: Junk mail filter for Rogers email


@point4m wrote:

...junk mail.... The problem is, when I am not at home I don't have access to that folder. It is always empty on webmail and on my iphone.


A few months back Yahoo/Rogers changed the way Spam was handled. It now ends up in a folder called Spam, which is accessible only using Webmail. "e-mail considered Spam" no longer gets downloaded to your device (phone, tablet, computer e-mail client).  It should be under "Spam" in Webmail.  You mention "junk mail", but it's called "Spam". Hope that helps. Here's the discussion on the topic:

 

http://communityforums.rogers.com/t5/Internet/Turn-off-spam-filtering/td-p/391343

 

Make sure that the Spam folder on Webmail is checked once a week or so and that you don't have the setting for deletion of spam too often...  There is a "workaround" outlined on page 2 of the thread.

 

PS. I don't usually come into this section of the forum because I don't have a smartphone...