Issues with LG TV, LG Home Theater and Rogers HD Box

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I Plan to Stick Around
Posts: 16

Issues with LG TV, LG Home Theater and Rogers HD Box

So I have a LG 47" 3D TV and just bought a LG Home Theatre system.  My ROgers box is a Pace 551 HD. 

 

I'm having issues getting both sound and video together.

 

Here is what I've tried.

 

Plug HDMI from Rogers to Blue Ray HDMI IN.

Plug BR HDMI (TV Out) to HDMI (ARC) on TV.

I get sound but no picture.

 

Plug Rogers into HDMI 2 on TV

Plug BR (out to TV) to HDMI ARC on TV.

I get picture but no sound from surround sound.

 

Why am I having a hard time setting this up?  Roger's site tells me that my box should plug into the BR and then from the BR to the TV but it doesn't work. 

 

The cables are good as they transport both Video and sound but not together.

 

Help.

 

Thanks

 

 

***Edited labels***

 

Resident Expert
Resident Expert
Posts: 13,915

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

On your 2nd configuration, with the Rogers straight into the tv, do you get both sound and audio? Obviously not surround sound, but from the tv?

If yes, it sounds more like a issue with the surround sound player. I'm assuming it's one of those blue ray/ surround combos? I have never had much luck with those. They seem barely made to pass through a signal (compared to a full blown surround sound system)

I have a 47" lg smart tv, the non 3d version, so very similar. It works fine when passing through my onkyo surround sound. Mind you I have a different Rogers box as well.


I Plan to Stick Around
Posts: 16

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

Ok, on my 2nd input type, I get sound from the TV only.  The Blue Ray will not use the ARC function and get sound from the TV.

 

EDIT:

I can play a Movie using a CD or listen to the radio without any issues.  Just cna't watch TV and use the 5.1 or have the 5.1 TV sound but no picture.

I Plan to Stick Around
Posts: 16

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

Update:

 

I called LG and they walked me through and figured it was adefective Blu-Ray.  So I brought it back to Futureshop and exchanged only the BR.  Updating the firmware and hopefully this all works now.

I Plan to Stick Around
Posts: 16

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

Update #2

 

Same issue with new blu-ray.  On phone with Rogers now

Resident Expert
Resident Expert
Posts: 13,915

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

Hmm, first thing might be a box swap ( if you are renting). Iliminate that box out of the equation

Could just be In the end that that box doesn't work nicely with the surround sound (but fine with others).


I Plan to Stick Around
Posts: 9

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

I have also have all LG equiptment here is my set up hope it helps:

 

 

Cable HDMI in to TV

xbox hdmi in to TV

blu ray hdmi in to TV

wii component in to TV

 

optical out from TV to Bluray optical in (which is my receiver)

 

 

I have found this set up works great with or with out LGs simple link.

 

Resident Expert
Resident Expert
Posts: 13,915

Re: Issues with LG TV, LG Home Theater and Rogers HD Box


@appleisskynet wrote:

I have also have all LG equiptment here is my set up hope it helps:

 

 

Cable HDMI in to TV

xbox hdmi in to TV

blu ray hdmi in to TV

wii component in to TV

 

optical out from TV to Bluray optical in (which is my receiver)

 

 

I have found this set up works great with or with out LGs simple link.

 


while the OP's setup.. SHOULD work, thank you for posting this, for an alternative option for them.



I'm a Trusted Contributor
Posts: 306

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

The only issue with the above is that most TVs don't pass surround sound out of the optical connection except for what the ATSC tuner pulls in. You may want to check the manual of yours to see if it does or does not. Also, make sure that the wii audio is connected as well as the component cable.
Resident Expert
Resident Expert
Posts: 13,915

Re: Issues with LG TV, LG Home Theater and Rogers HD Box

I just looked up the pace hd box, and it does have an optical out, so could go straight from the Rogers box to the surround with optical for audio, while otherwise for video.