Issues with Blackberry Curve mouse

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I've Been Around
Posts: 1

Issues with Blackberry Curve mouse

I can no longer use the mouse on my blackberry curve. Therefore, I have some emails, texts and bbm message that I cannot acces. I'm not even able to access my phone book. How can I access these emails and texts until I am able to get someone to look at my phone. I'm waiting for a few important emails this week.

 

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I'm a Trusted Advisor
Posts: 32,078

Re: Issues with Blackberry Curve mouse

reload the software back into the phone. Here is the link on how to do it from blackberry.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

If you're having problems with your BlackBerry Storm, they may be software related. In some cases, the problems can be easily resolved by reloading an application, or changing settings, but in other cases, there are more serious problems which require more drastic measures. Under these circumstances, it may help to reload the operating system on the phone. The following will provide the steps on how to easily do this.



The following steps assume that you already have the operating system installed to your computer. If you do not, please download and install the OS to your computer to ensure that you are installing a clean version to your phone. To download the OS, go to your carrier's download site, available here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp.

Before you do anything, back up your BlackBerry device. Open the BlackBerry Desktop Manager and select Backup and Restore. On the next screen select Backup and perform a full backup of your device data. Note where the backup file is located (usually in the Documents folder). Close the BlackBerry Desktop Manager and leave your device plugged in.
Open Windows Explorer and go to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader\ and open the Loader.exe file. In Vista 64-bit computers, the file is in C:\Program Files (x86)\Common Files\Research In Motion\AppLoader. Depending on your computer's settings, you may need to show hidden folders (under File > Options for Windows XP or Organize > Folder and Search Options in Windows Vista).
After the device configuration has been retrieved, you will be on the Device Application Selection page. You may scroll through the list to ensure all the applications you want are selected. You can also de-select any applications you don't use to save space. Click Next.
On the next page, click on the Advanced button. Ensure that both boxes (Delete all application data and Delete all currently installed applications) are checked. Click Next.
Proceed with the OS reinstall. Note that this process may take 10-30 minutes (usually ~10 minutes). Do not disconnect the device.
Once the process is complete, re-open the BlackBerry Desktop Manager. Select Backup and Restore and open the Restore application. Select the file to restore (Backup-(Year-Month-Day).ipd) and click open. Follow the steps to restore your device.
Re-enable your device connection by going to Manage Connections and turn on your Mobile Network. Re-download any missing applications and re-connect to any BlueTooth devices and you're done."



The other option is calling Rogers tech support & telling them what is going on. Once they see it can not get fixed ( if it does not get fixed). They are going to give you 2 options. Going to a Rogers plus store & having them send your phone to be repaired & you get a loner phone for $50 deposit OR you can ask them to said a replacement phone ( same as yours) over UPS & it will cost your $35 for it. Once you get the replacement over UPS you need to send your phone within 15 days. I would suggest tho to try & reload the software & see if that will fix it.

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Highlighted
I'm a Trusted Advisor
Posts: 32,078

Re: Issues with Blackberry Curve mouse

reload the software back into the phone. Here is the link on how to do it from blackberry.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

If you're having problems with your BlackBerry Storm, they may be software related. In some cases, the problems can be easily resolved by reloading an application, or changing settings, but in other cases, there are more serious problems which require more drastic measures. Under these circumstances, it may help to reload the operating system on the phone. The following will provide the steps on how to easily do this.



The following steps assume that you already have the operating system installed to your computer. If you do not, please download and install the OS to your computer to ensure that you are installing a clean version to your phone. To download the OS, go to your carrier's download site, available here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp.

Before you do anything, back up your BlackBerry device. Open the BlackBerry Desktop Manager and select Backup and Restore. On the next screen select Backup and perform a full backup of your device data. Note where the backup file is located (usually in the Documents folder). Close the BlackBerry Desktop Manager and leave your device plugged in.
Open Windows Explorer and go to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader\ and open the Loader.exe file. In Vista 64-bit computers, the file is in C:\Program Files (x86)\Common Files\Research In Motion\AppLoader. Depending on your computer's settings, you may need to show hidden folders (under File > Options for Windows XP or Organize > Folder and Search Options in Windows Vista).
After the device configuration has been retrieved, you will be on the Device Application Selection page. You may scroll through the list to ensure all the applications you want are selected. You can also de-select any applications you don't use to save space. Click Next.
On the next page, click on the Advanced button. Ensure that both boxes (Delete all application data and Delete all currently installed applications) are checked. Click Next.
Proceed with the OS reinstall. Note that this process may take 10-30 minutes (usually ~10 minutes). Do not disconnect the device.
Once the process is complete, re-open the BlackBerry Desktop Manager. Select Backup and Restore and open the Restore application. Select the file to restore (Backup-(Year-Month-Day).ipd) and click open. Follow the steps to restore your device.
Re-enable your device connection by going to Manage Connections and turn on your Mobile Network. Re-download any missing applications and re-connect to any BlueTooth devices and you're done."



The other option is calling Rogers tech support & telling them what is going on. Once they see it can not get fixed ( if it does not get fixed). They are going to give you 2 options. Going to a Rogers plus store & having them send your phone to be repaired & you get a loner phone for $50 deposit OR you can ask them to said a replacement phone ( same as yours) over UPS & it will cost your $35 for it. Once you get the replacement over UPS you need to send your phone within 15 days. I would suggest tho to try & reload the software & see if that will fix it.

View solution in original post