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Issues with 8600HD

zaricd
I've Been Here Awhile

I have got  8600HD box as rental with my new cable account!

 

To navigate gudie and change chanell is painfull slow, there is 1-3 seconds delay after I press button until it does soemthing.

Is it 8600HD newest box they are offering ?

 

 

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Re: Issues with 8600HD

RogersNatasha
Retired Moderator
Retired Moderator

Hello 

 

View solution in original post

25 REPLIES 25

Re: Issues with 8600HD

OLDYELLR
I'm a Senior Advisor

What exactly is this "8600HD"? Does it look like an 8300HD?

 

This is a SA8300HD, but it's a PVR

 

scientific_atlanta_8300hd_front_panel_diagram.gif

If it looks like that, but it's not a PVR, maybe Rogers has been re-badging failed PVRs as 8600HD.

 

In any case, the slow response you speak of is normal on my 8300HD.

 

BTW, the 8300HD is no longer offered by Rogers. It was just too easy to use.


Rogers PayGo. Location: S-W Ontario

Re: Issues with 8600HD

RogersNatasha
Retired Moderator
Retired Moderator

Hello 

 

Re: Issues with 8600HD

zaricd
I've Been Here Awhile

It is HD box , as per Natasha below it looks it newest box, does not look like it is huge 🙂

 

Re: Issues with 8600HD

zaricd
I've Been Here Awhile

I will try that , I know this box should not be PVR but it has hard drive ?

Re: Issues with 8600HD

You are correct, this is a non PVR box and does not have an active harddrive. 

 

Cheers

RogersNatasha 

Re: Issues with 8600HD

Has there not been any updates as of yet? I was ready to take my box in, as I figured there must be something wrong with it, but thought I would check first to see if there was a fix.  Mine seems to have gotten worse lately.

 

I just switched to Roger's, but I feel like this box is embarrssingly slow!  Do they not have a replacement box if they can't reslove the slow issue?  Or do I have to upgrade the box?  I tried the 4K box in the store, and it responded well, or as quickly as I would expect my cable box to.  I don't have a 4K TV, but maybe the HDPVR box would respond much better than what I have now.  I didn't get to test that one.

 

I generally don't flick channels, but it can certainly be annoying.  Not sure how slow everyone else's is, but mine seems to be random, anywhere between 1 to 4 seconds.  Often you hit the button a second time, thinking you missed it.

 

Hopefully the fix comes soon.  Maybe Roger's can give us a date?

Re: Issues with 8600HD

The 8600's are 8642PVRs refurbished to be a regular HD box.

The other regular HD box, is the 4642.

Both of them, are a little underpowered.. and can be quite slow.

Comparatively, the 4k box, and the nextbox 3 (the 9865) are both MUCH faster overall in terms of response times, etc.

 

There really hasnt been much movement on those boxes.. Cisco droped out of the TV market.. so why you are seeing the 4k box be another brand, etc.
My hopes, are they are working with that company (or others) on a new generation box soon.

Re: Issues with 8600HD

lem1
I Plan to Stick Around

I have the 8600HD box as well. It is unacceptably slow. It should not take 4 – 6 seconds for the guide to appear, or change a channel. It has been rebooted. Prior to the Navigatr “upgrade”, the response time from this box was acceptable. Is the 4642 box any better? I have the whole-home PVR, with a Nextbox 3.0. It works as one would expect. The 8600 is included as a free HD rental in my condo TV services. I’m told that if it’s swapped out for the Nextbox 3.0, I’ll have to pay $25 a month. Also unacceptable.

Is there any solution to this?

 

Re: Issues with 8600HD

rgrandis
I've Been Around

Surely there must a fix for this extremely slow response by now, isn't there.  This is completely unacceptable and is for sure driving me towards an exit from Rogers after many decades!  Funny how Rogers is never slow with processing payments however.

Re: Issues with 8600HD

The 4642, is slower than the Nextbox 3..  but the two i have, dont take 4-6 seconds for stuff.. 

 

So my guess is that it may be be slightly faster than the 8600.

 

They should be even on the rental costs.

Re: Issues with 8600HD

RemoJagger
I've Been Here Awhile

I have a 8624HD PVR that is also brutally slow. I regularly unplug the box to do a reset. Works better for a while and then it is slow again. I have an old Scientific Atlanta PVR which has old software and it still works great. Never ever need to reboot it.

Obviously it is a software issue.
Roger's please fix this ASAP!!!!

Re: Issues with 8600HD

57
Resident Expert
Resident Expert

@RemoJagger:

 

Indirectly it's a firmware (software) issue, however, it's also a hardware issue in that the 86XXs are simply underpowered (like an old computer) to handle the new firmware (Navigatr) well.  It is unlikely there will be a major fix by Rogers.  They will simply hope that eventually all these old boxes will no longer be used.  The RTN (previous) firmware was not much better in terms of speed.  The 8642s were slow from the get-go.

 

The PVRs like the 8642 and 9865 seem to occasionally encounter a "Memory leak" and then become brutally slow.  In that case a reboot fixes the issue (back to "normal").

 

The older SARA firmware did not require as much in terms of resources and has not really had any updates since late 2012 when 1.93.16.1 was pushed to customers (SA8300HD).



Re: Issues with 8600HD

yes painfully slow. my brother has bell..waaaay faster

Re: Issues with 8600HD

Is this how it should behave. First i hit list to open up pvr list. Then opened guide

https://youtu.be/oMdbaMx3G2o

 

Re: Issues with 8600HD

Desilets
I've Been Around

I can pause play and fast forward but cannot rewind!? You used to be able to in previous boxes on whole home system. You can't even skip forward 30sec at a time anymore. Why are these boxes devolving!!

 

Re: Issues with 8600HD

57
Resident Expert
Resident Expert

@Desilets:

 

For the information of others not familiar with the 8600, it's usually an 8642 which has been "hobbled" so that it can't record. The 86XX's were extremely slow, as mentioned earlier in this thread.

 

If you're renting, you may wish to consider trading for a 4642 if you want a STB. If not, get a 9865 PVR which is much faster.  As far as functionality is concerned, you should be able to rewind.  Perform a reboot of all the boxes in your WHPVR (Whole Home PVR) system and wait 30 minutes after the reboot to see if that helps.  If that doesn't help, if you post again, list all the equipment in your WHPVR system and you may need to call Rogers for a service visit.

 

You could never skip forward 30 seconds, it was always 3 minutes forward or back using the Page+/- key with Rogers. There is a skip back of about 8-10 seconds using the key above or below REW depending on which remote you have.



Re: Issues with 8600HD

tjplee1
I've Been Here Awhile

I have a 8600 HD box rental for last 2 years and will be owning this box on May 9, 2018.  I had a tech two weeks ago come in for interruption issues and now resolved.  The tech mentioned that I should have the 8600 HD box replaced for a more current/newer/smaller box but did not mention the model number.   I called the Rogers retail store and was told that the replacement model is a 4642.  I had read thru this forum to find out comparsion and which model would be better to have.   The 8600 does have slowness especially with viewing recorder changes.

 

Should I exchange for a 4246?

Any help / suggestion is much appreciated.

Re: Issues with 8600HD

Hello @tjplee1,

 

Welcome to the Community and thank you for your post.

 

Nextbox 2.0 (4642) is newer than the box you currently have, you'll definitely notice an improvement in comparison. I do want to advise you that Rent-to-own program is no longer available so you have the option to either buy it outright or get a rental on a monthly basis.

 

Please let us know if you have any further questions.

 

 

 

RogersZia

Re: Issues with 8600HD

Nextbox explorer 8600 HD showing code -03-

 

Does any know what this code means? I've searched and don't seem to find anybody else having this code. There are other codes but -03- isn't one of them. Thanks.

Re: Issues with 8600HD

57
Resident Expert
Resident Expert

@umlee168: These sorts of codes, usually when a reboot doesn't complete, are an indication of a signal issue, either in your home or in your neighbourhood. Check out the following post on the topic - check the signal yourself if you can get it to boot and/or call Rogers and have them check the signal in your home (at the specific box) and in your neighbourhood. They can do this remotely.

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...



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