Have changed my current internet from wired to fibre optic and will be receiving new Ignite Gateway modem in April 3.
In meantime Iam trying to sign to my Ignite WiFi hub vi phone, But having error of “Sorry some error, Pls call Technical Team”
1. Do I need to get my Ignite Gateway modem to login to ignite WiFi hub
2. How do I check if my Rogers is linked with Ignite
Note: I can login to MyRogers with same credentials
Yes it does. Ignite WiFi gateway. The listed serial number on the MyRogers page matches the one on the modem.
I don't know what the problem could be. I'm also not sure why they would need to send a tech unless something got messed up that requires a modem swap to fix, and dispatching a tech would be the fastest way to get this done. You can also try sending a Private Message to @CommunityHelps and ask them to review your ticket and investigate further. At the very least, they should be able to confirm whether or not a tech really needs to be dispatched.