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Is there an easier way to reboot Cisco 8642HD?

mm76
I'm Here A Lot

Hi. Does anyone know if  there is a special button combination that will reboot the 8642HD box? Unplugging the box is awkward if the powerbar is behind furniture. I've read suggestions of plugging into a timer that powers off in the middle of then night when nothing's scheduled, but then plugging in a timer into a surge protector blocks adjacent outlets (timers are wide) and I'm not sure if it would be a fire hazard. Having a reset button combination would make things alot easier. Of course, fixing the backend systems would be ideal, but until then we need an easier process.

 

 

 

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Re: Is there an easier way to reboot Cisco 8642HD?

techguy001
I'm a Reliable Contributor

mm76,

 

If your 8642HD is running the Enhanced Guide more recent software version you can re-boot the box from the remote (assuming your box isn't totally hung in which case you have to use the power cord - in this version the front panel buttons no longer do anything).

 

The re-boot option is found on the Settings Menu and scroll to the bottom of the option list and in a sub-menu there, I believe it's diagnostics is a re-boot set top box option.   Be careful no to choose re-set to factory option where all of your settings and hard drive contents will disappear.

 

I use this option all the time for a different reason.   MY unit has a bad habit of reverting to 480i output on most days after the unit has been 'off' for the day.  I think it happens during the nightly software updates when I'm not using the unit but can't be sure.   I'm forced to re-boot to get it back to outputting a proper HD level video display to my projector.   It's just annoying that on the Enhanced Guide version it can take up to 15 minutes to get back to normal.

 

 

 

View solution in original post

24 REPLIES 24

Re: Is there an easier way to reboot Cisco 8642HD?

keds2300
I've Been Here Awhile

I just gave up on the 8642 and went back to the 8300.  At least this box and the features work. 

Re: Is there an easier way to reboot Cisco 8642HD?

Speedy1701
I'm a Reliable Contributor

http://www.digitalhome.ca/forum/showthread.php?t=17719

 

To reboot your STB without unplugging it, press the two volume buttons and the Info button simultaneously
(all three buttons at the same time on the STB itself). Do not touch anything on the box or the remote
until the time appears (takes a couple of minutes). Even then, it may take some time for the IPG
(Interactive Program Guide) to reload its information.

You can also reboot your box from your couch:
1. Make sure you are not on a VOD or music channel
2. Press the Pause button on the remote with the remote in VOD mode until the Mail light flashes
   (just like for the diagnostics screen)
3. But instead of paging up to get into the diagnostic screens, press page-down
4. You will get a code on the front of the set top box.
   Press stop 3 times on the remote and it will reboot [the "LED" circle going around, or "boot" appears].

Re: Is there an easier way to reboot Cisco 8642HD?

I can't get either of these mehods to work with the 8642HD... maybe Rogers disabled these.

 


Speedy1701 wrote:

http://www.digitalhome.ca/forum/showthread.php?t=17719

 

To reboot your STB without unplugging it, press the two volume buttons and the Info button simultaneously
(all three buttons at the same time on the STB itself). Do not touch anything on the box or the remote
until the time appears (takes a couple of minutes). Even then, it may take some time for the IPG
(Interactive Program Guide) to reload its information.

You can also reboot your box from your couch:
1. Make sure you are not on a VOD or music channel
2. Press the Pause button on the remote with the remote in VOD mode until the Mail light flashes
   (just like for the diagnostics screen)
3. But instead of paging up to get into the diagnostic screens, press page-down
4. You will get a code on the front of the set top box.
   Press stop 3 times on the remote and it will reboot [the "LED" circle going around, or "boot" appears].


 

Re: Is there an easier way to reboot Cisco 8642HD?

Speedy1701
I'm a Reliable Contributor

From your first post, are you suggesting you want to reboot the PVR nightly?

If so, any particular reason?

 

I recently bought the 8642PVR last month, so i'm also new to it.

 

Over the weekend, I also added a 1TB extender (custom build , not Rogers).

Re: Is there an easier way to reboot Cisco 8642HD?

No not nightly, just whenever it locks up. There's a frequent bug that happens when accessing Rogers On Demand that will cause the box to freeze up until you reboot it. So far the only way I know how to reboot the box is to disconnect the power.

 

I dunno why I mentioned the timer in my original post. probably just frustrated with trying to find an easy way to reboot.

 


Speedy1701 wrote:

From your first post, are you suggesting you want to reboot the PVR nightly?

If so, any particular reason?

 

I recently bought the 8642PVR last month, so i'm also new to it.

 

Over the weekend, I also added a 1TB extender (custom build , not Rogers).


 

Re: Is there an easier way to reboot Cisco 8642HD?

GRtechJason
Rogers Employee
Rogers Employee
With the pvr you have to press and press again and hold it the 2nd time( the pause button), until the mail light blinks(5-8 secs) then page down and stop 3x. Pause once it thinks your pausing live tv

Re: Is there an easier way to reboot Cisco 8642HD?

Odd the only way I can get the Message Icon to flash is to hold these 3 buttons down:
Vol -, Vol +, Select
after that, I can't get it to reboot.
I can do other things like:
change the resolution to 480i, 480p, 720p, 1080i - press volume buttons when message icon flashes
view the system screens - press 'info'  when message icon flashes

but no reboot Smiley Sad 

@GRtechJason wrote:
With the pvr you have to press and press again and hold it the 2nd time( the pause button), until the mail light blinks(5-8 secs) then page down and stop 3x. Pause once it thinks your pausing live tv

 

Re: Is there an easier way to reboot Cisco 8642HD?

Speedy1701
I'm a Reliable Contributor

Hmmm ... I can't tell how your home theatre is set up ... but if you can get to the front of the box, is it really that far in that you can't unplug the power cord from the back of the unit vs. from the power bar? Just rememeber to power off first.

Re: Is there an easier way to reboot Cisco 8642HD?

robinwood
I Plan to Stick Around

I have the same problem -after i replaced my 8300 hds with 8642 s due to the firmware upgrade debacle last fall during which i lost all my recorded goodies-n - in any event -yes sometimes on either of my 8642s going in and out of ROD can cause the box to black out e.g. menu lives but all screens otherwise black!-  I am tired of crawling on the floor to reach under a cabinet to pull the plug - I tries vol+vol + info did not work - used to on 8300 - so is there something else - any help accepted

or do we have to march this up to management to get some action -again!!!

on a side note with all publicity about these amazing boxes - i find it pretty funny that newer boxes don't do the interactive settings and call display  like the old ones - Lets see---! new box-- LESS features   Hmmmmm!

 

 

Re: Is there an easier way to reboot Cisco 8642HD?

techguy001
I'm a Reliable Contributor

mm76,

 

If your 8642HD is running the Enhanced Guide more recent software version you can re-boot the box from the remote (assuming your box isn't totally hung in which case you have to use the power cord - in this version the front panel buttons no longer do anything).

 

The re-boot option is found on the Settings Menu and scroll to the bottom of the option list and in a sub-menu there, I believe it's diagnostics is a re-boot set top box option.   Be careful no to choose re-set to factory option where all of your settings and hard drive contents will disappear.

 

I use this option all the time for a different reason.   MY unit has a bad habit of reverting to 480i output on most days after the unit has been 'off' for the day.  I think it happens during the nightly software updates when I'm not using the unit but can't be sure.   I'm forced to re-boot to get it back to outputting a proper HD level video display to my projector.   It's just annoying that on the Enhanced Guide version it can take up to 15 minutes to get back to normal.

 

 

 

View solution in original post

Re: Is there an easier way to reboot Cisco 8642HD?

This bug you speak of may not be a bug.  On Demand requires authentication, and if you're locking up, it may be a handshake problem.  This can be due to the box, the software in it or a signal issue.

 

I have no issues with On Demand and I use this box.  I don't particularly like it, but that's because the new boxes don't play nicely with CRT televisions.

 

Anyway, I would contact technical support and have them see if they can flash the box as the cablecard in it might be behind in updates.  Most updates exist to address security updates more than anything else, and if the box has not updated properly, it will not be able to authenticate properly.

 

When you do a reboot, this forces an authentication provided that the box will connect properly.  As you can gather, this is only temporary. 

 

Being that it is a pain in the tuches to reboot boxes constantly (and it does degrade their performance over time), I'd recommend the call to technical support next.  You're really wasting your time here as we can only provide arm-chair technical support, and you really need to contact someone on the front lines at this point.

 

P.S.: Even if they don't have the tools to flash the box (which is a possibility), they will probably be able to get signal samples of some sort, which they can then use to determine the next course of action.  If they detect poor signal levels, DO NOT opt to swap the box as this will not resolve the issue.  A technician will most likely be required in this case.

 

Nate.

Re: Is there an easier way to reboot Cisco 8642HD?

Hwaiting
I Plan to Stick Around

Hi,

My 8642HD box has been exhibiting some buggy behaviours recently.  When I try to record a show and press A to start the recording, it will freeze up for several seconds.  When it unfreezes, it returns to the current broadcast but it fails to start recording at all.  

I'm thinking maybe the hard drive is done or has some bad sectors and could use a format.

I would like to see if a factory reset (which includes a wipe/format of the HD) will fix things.  I can't seem to find how to factory reset the box though.  It is still on the SARA system.

I own the unit so swapping the box with another one is out.  Having said that, that means I can crack it open.  If the solution involves remove the drive and format it via a PC, or even swapping the HD with a newer/larger drive (have the 160GB version) to keep the box going, I'm in.

Any ideas?

Thanks.

Re: Is there an easier way to reboot Cisco 8642HD?

Hwaiting
I Plan to Stick Around
Just to clarify, I'm looking for the ability to factory hard reset, not simply reboot or a soft reboot.

Re: Is there an easier way to reboot Cisco 8642HD?

jays77
I'm a Trusted Contributor
Have you tried hitting the record button instead of the A button?

Re: Is there an easier way to reboot Cisco 8642HD?

Hello @Hwaiting,

 


@Hwaiting wrote:
Just to clarify, I'm looking for the ability to factory hard reset, not simply reboot or a soft reboot.

To perform a soft reset, check out this link (for an 8300hd, might work on 8642hd). I am digging looking for a factory reset procedure, will post if I find something. 

  

Hope this helps!

Re: Is there an easier way to reboot Cisco 8642HD?

Hello,

Check this out: http://www.dslreports.com/forum/r29213890-TV-How-do-I-do-a-Factory-Reset-with-HD-format-of-the-8642H...

 

Does this link help? Please let us know!

Re: Is there an easier way to reboot Cisco 8642HD?

57
Resident Expert
Resident Expert

@robindp That procedure probably won't work.  If you read @Hwaiting's post you'll see he's running SARA on his 8642, not RTN (or now Navigatr).  He's probably one of a few people with this combination.

 

@Hwaiting, you may need to call Rogers to do a factory reset on an SARA 8642. Please be aware that this may force a Navigatr update to your 8642 - so if you don't want that, be sure to mention it to the CSR - although they probably won't understand, and you may need to escallate to second or third level.

 

Here's the "wipe iHDD" instructions for an 8300HD (running SARA) which may work for an SARA 8642:

 

"Press and hold PAUSE until Mail led is lit. Press PAGE down or (-),
and then press LIST three times. Turn box off. When turned-on,
formatting will begin."

 

Here are the instructions for an 8642 running Navigatr:

 

With the 8642HD powered ON, press (and continue to hold) both the POWER & SELECT buttons simultaneously.
Unplug the unit while continuing to hold the POWER & SELECT buttons.
Wait 3-5 seconds, then replug the unit.
After 2-3 seconds with the power reapplied, release the POWER & SELECT buttons.
Unit should now go through the firmware update attempt.
Note that a factory reset will delete all of your settings and your recordings.

 

And here's a thread on replacing/upgrading the iHDD.

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/122489-adding-larger-internal-h...



Re: Is there an easier way to reboot Cisco 8642HD?

Hwaiting
I Plan to Stick Around

Thanks for everyone's replies.  I will try the options available on my end (don't want to call into Rogers and end up losing SARA).  I'm also interested in increasing the capacity so I'll research into those options also.

 

Can signal strength be the cause of record problems?  For whatever reason I notice that my input signal has become really high.  I've always had the opposite problem.  Due to the cabling in my house, I've had to use amplifiers to ensure adequate signal strength throughtout the home.  The signal strength at this particular 8642HD box was 15dB with a S/N ratio in the high 30's.  I added a splitter right before the 8642 box just to cut down on the signal for now.  Anyone know why the signal would become so strong all of a sudden?  Would the leaving of customers connected to the outside box on my street increase the signal like that?

Re: Is there an easier way to reboot Cisco 8642HD?

stepy2015
I Plan to Stick Around

Resetting a Scientific Atlanta 8300HD

 

We Have an old  Scientific Atlanta 8300HD we have used it for many years and now the hard drive is full. we also have scheduled series recordings we would like to reset.  I am wondering if there is any way to reset the Scientific Atlanta 8300HD and start fresh

Re: Is there an easier way to reboot Cisco 8642HD?

57
Resident Expert
Resident Expert

@stepy2015wrote:

Resetting a Scientific Atlanta 8300HD

 

We Have an old  Scientific Atlanta 8300HD we have used it for many years and now the hard drive is full. we also have scheduled series recordings we would like to reset.  I am wondering if there is any way to reset the Scientific Atlanta 8300HD and start fresh

The Navigatr firmware has an option to reset the box to factory settings. I don't believe that the SARA firmware utilized by the 8300 has that option.  I'm assuming you know that a factory reset will erase all recordings and settings in the box.  Can't you just erase the recordings you have?

 

I did find the following old information that may or may not work. You're not out anything if it doesn't work:

 

The Explorer 8300 has a fairly simple procedure to erase the drive (start clean). Note that this process will erase all scheduled programming and will cause the unit to reload all programming data from your cable provider. On the plus side, it will repair any fragmenting problems.

"Press and hold PAUSE until Mail led is lit. Press PAGE down or (-),
and then press LIST three times. Turn box off. When turned-on,
formatting will begin."

 

If it doesn't work, try calling Rogers and ask them to force a factory reset on that box. Just make sure you disconnect any other PVRs in the home so they aren't reset by mistake.