cancel
Showing results for 
Search instead for 
Did you mean: 

Is there an easier way to reboot Cisco 8642HD?

mm76
I'm Here A Lot

Hi. Does anyone know if  there is a special button combination that will reboot the 8642HD box? Unplugging the box is awkward if the powerbar is behind furniture. I've read suggestions of plugging into a timer that powers off in the middle of then night when nothing's scheduled, but then plugging in a timer into a surge protector blocks adjacent outlets (timers are wide) and I'm not sure if it would be a fire hazard. Having a reset button combination would make things alot easier. Of course, fixing the backend systems would be ideal, but until then we need an easier process.

 

 

 

***Edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Is there an easier way to reboot Cisco 8642HD?

techguy001
I'm a Reliable Contributor

mm76,

 

If your 8642HD is running the Enhanced Guide more recent software version you can re-boot the box from the remote (assuming your box isn't totally hung in which case you have to use the power cord - in this version the front panel buttons no longer do anything).

 

The re-boot option is found on the Settings Menu and scroll to the bottom of the option list and in a sub-menu there, I believe it's diagnostics is a re-boot set top box option.   Be careful no to choose re-set to factory option where all of your settings and hard drive contents will disappear.

 

I use this option all the time for a different reason.   MY unit has a bad habit of reverting to 480i output on most days after the unit has been 'off' for the day.  I think it happens during the nightly software updates when I'm not using the unit but can't be sure.   I'm forced to re-boot to get it back to outputting a proper HD level video display to my projector.   It's just annoying that on the Enhanced Guide version it can take up to 15 minutes to get back to normal.

 

 

 

View solution in original post

24 REPLIES 24

Re: Is there an easier way to reboot Cisco 8642HD?

keds2300
I've Been Here Awhile

I just gave up on the 8642 and went back to the 8300.  At least this box and the features work. 

Re: Is there an easier way to reboot Cisco 8642HD?

Speedy1701
I'm a Reliable Contributor

http://www.digitalhome.ca/forum/showthread.php?t=17719

 

To reboot your STB without unplugging it, press the two volume buttons and the Info button simultaneously
(all three buttons at the same time on the STB itself). Do not touch anything on the box or the remote
until the time appears (takes a couple of minutes). Even then, it may take some time for the IPG
(Interactive Program Guide) to reload its information.

You can also reboot your box from your couch:
1. Make sure you are not on a VOD or music channel
2. Press the Pause button on the remote with the remote in VOD mode until the Mail light flashes
   (just like for the diagnostics screen)
3. But instead of paging up to get into the diagnostic screens, press page-down
4. You will get a code on the front of the set top box.
   Press stop 3 times on the remote and it will reboot [the "LED" circle going around, or "boot" appears].

Re: Is there an easier way to reboot Cisco 8642HD?

I can't get either of these mehods to work with the 8642HD... maybe Rogers disabled these.

 


Speedy1701 wrote:

http://www.digitalhome.ca/forum/showthread.php?t=17719

 

To reboot your STB without unplugging it, press the two volume buttons and the Info button simultaneously
(all three buttons at the same time on the STB itself). Do not touch anything on the box or the remote
until the time appears (takes a couple of minutes). Even then, it may take some time for the IPG
(Interactive Program Guide) to reload its information.

You can also reboot your box from your couch:
1. Make sure you are not on a VOD or music channel
2. Press the Pause button on the remote with the remote in VOD mode until the Mail light flashes
   (just like for the diagnostics screen)
3. But instead of paging up to get into the diagnostic screens, press page-down
4. You will get a code on the front of the set top box.
   Press stop 3 times on the remote and it will reboot [the "LED" circle going around, or "boot" appears].


 

Re: Is there an easier way to reboot Cisco 8642HD?

Speedy1701
I'm a Reliable Contributor

From your first post, are you suggesting you want to reboot the PVR nightly?

If so, any particular reason?

 

I recently bought the 8642PVR last month, so i'm also new to it.

 

Over the weekend, I also added a 1TB extender (custom build , not Rogers).