Is rogers still forcing new plan on HUP?

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I Plan to Stick Around
Posts: 10

Is rogers still forcing new plan on HUP?

Anyone recently did a HUP and was still able to keep grandfather 6GB?

 

 

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I'm a Trusted Advisor
Posts: 32,034

Re: Is rogers still forcing new plan on HUP?

Hello Rog85

Unfortunately if u want to do a upgrade on ur account u must change ur plan to one u of the plans they are offering. You can contact Rogers and see what they can do tho. The stores have no access to do anything.
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I Plan to Stick Around
Posts: 9

Re: Is rogers still forcing new plan on HUP?

You only need to change your plan if you want a smartphone - if you want a Smartpick device you can keep that grandfathered 6 gig plan of yours.  You can see Smartpick devices through Rogers.com - otherwise you'll need to switch to a Shareeverything plan.  I would call in to see what plans they have available for you.

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I'm a Trusted Advisor
Posts: 32,034

Re: Is rogers still forcing new plan on HUP?

Hello phatmillips82

While that is true most with a 6GB plan will need to change either way unless somehow a rep at Rogers can keep them. As i said call in and see what plans they can offer to the OP an see what they can do for the OP.
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I Plan to Stick Around
Posts: 9

Re: Is rogers still forcing new plan on HUP?

I work at a call centre and we have no problems keeping grandfathered priceplans for smartpick devices - its only for smartphones that we have a mandatory shareeverything plan migration

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I'm a Trusted Advisor
Posts: 32,034

Re: Is rogers still forcing new plan on HUP?

Hello phatmillips82

That is correct. Never in my posts did i say that u can't grandfather ur plan to a smartpick device. Either way we are both correct and gave correct answers 🙂