Rogers is sooooo generous,
they calculated how long the internet was down and is willing to give me credit of 27 cents ........ WHAT A JOKE !!!
SHAME ON ROGERS.
At first reading the title got me happy, then reading your post got me upset and not happy. Its a shame Rogers is doing this :/. They are a multi billion dollar company which is issues like this every single week if not every day. They should have given out a days worth of credit to be honest.
27 cents? That is crazy. That is something I am sure the news and blogs would LOVE to hear and have others comment on. Shame on Rogers indeed.
Oh i agree, its a slap.
Unfortunately, the users ALWAYS.. and not just with rogers, but many other companies, ISPs and more, always get the short end.
Those lovely ToU/ToS's... pretty much say that they dont guarantee it to begin with, so technicaly they dont have to compensate ANYTHING
But they should, out of a sign of good will, etc.
I am in OTTAWA. My internet was down too. I looked for Rogers' apology notice ,email , or letter. But never found. I believe we customer deserve it.
This isnt the best place to ask.. even the rogers people here, are not tech support people.
Best bet to find out, is to call in. They can hopefuly let you know if there is an outage in the area or something else going on.. and if they dont have any info, you call can at least help REPORT the problem in the area.