My brother just called to say it is down in Richmond Hill as well. We are downtown Toronto on Rogers (Cabbagetown) ... we are working fine.
I have all my services on rogers, and all the rest are working, other than the DNS server is not working. I dont know what your talking about with the home phone..
As per the ToU/ToS, they state that they dont guarantee that the service will always be working. All providers have something similar incuding bell 😞
Likely, the message people are getting is due to them not being able to get even into the phone queue, i am betting almost all lines are tied up right now.