I purchased outright a Bold 9790 from Rogers last summer and have not been able to find any support info for it on their web site. Every other Blackberry model is there except this one. I get most of my support/updates from other sources but it would be nice to be able to use Rogers' site for some of this. Anyone else having this problem?
What sort of support are you looking for exactly?
If you're looking for technical documentation, you can find some great information at their website here:
@RogersCorey, let me quickly clarify something. The OP stated that support was available from other sources (including the link you provided) however getting support directly from Rogers was the original complaint. Nowhere on the Rogers site can support be found for the phone model in question. Perhaps it's available over the phone but there is nothing in printed form.
I have to agree with BillJ. You guys stopped selling the Blackberry Bold 9790. This has been clarified before by Rogers when they sent a email to MobileSyrup. Also when i asked a store yesterday about it, they told me all stores got emails to try & sell all the Bold 9790 inventory & start selling the New Blackberry Z10 & Q10. The only place on the Rogers site i can find the Bold 9790 is on the Red Hot Deals which you can buy the Bold 9790 outright. Contacting Rogers this morning as well has been told that Rogers no longer sells or gives very little support for the 9790. When calling in you can get tech support but online on the Rogers site you get nothing.
Some support may be available but like BillJ said, no where online on the Rogers site does it show it. This is what the OP is talking about.
Any support documentation pertaining to the Blackberry OS7 should be all you need when it comes to the 9790. The difference between the 9780 and 9790 are by and large internal hardware upgrades. They key difference being the touch screen.
We do offer technical support for this device over the phone if the OP were to call in or, alternatively reach out to us over Facebook/Twitter.