Second month in a row my daughters new iphone (activated in Dec 2014) has overages, despite following the instructions on Rogers website to limit cellular data, and to use wifi only. She never came close doing the same things on her Samsung Galaxy 3.
Yes, when I called the supervisor wiped the charges (however initial customer rep was very unhelpful). However, you can't tell me there isn't a way that Rogers can't cap data usuage on request. It's teens using these phones and parents paying the bill. There would be a simple fix but Rogers is raking in too much money on these overages to care. I think the CRTC needs to look into this scam. Anyone else still experiencing these excess overage charges even after completing their insturctions on prevention?
I share a 3 GB plan with my daughter. She keeps going way over on the data. Can I turn off just her data(so she can just use wifi and send texts and emails?) when I get a warning from Rogers? Then I would turn hers back on at the beginning of the next billing cycle
There are usually settings within the phone to shut off data, but I don't think there's anything that can be done at the carrier level...
You can shut off the data using the settings in the phone built in. This will just shut off data usage so no apps or the internet won't be able to be accessed unless you are on WiFi.
From what i know there is no way Rogers can shut data off unless u suspend ur whole account..
Clearly, if the parents are paying for the data, the daughter isn't going to turn it off on her phone. Perhaps Rogers should have a family plan where the primary owner can control their children's data use from their own phone.