Internet spikes/lag.

[Levine1]

I am a gamer myself and for the past week I have gotten lag spikes between the hours of 9:30-11:00pm. I still see what other players are doing in realtime but my actions are delayed by 600-1000+ ms

[switchblade1984]

I am receiving the same exact thing, its been a little shaky since Friday but Sunday was the worst. The upload speed is the slowest, same like you I can't even upload a Photo at all. I called Tech Support and all they said was we can send someone over to check it out. I don't understand seeing how you guys and probably a lot more are having the same issue, its most likely on their side.

[Azuri21]

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@switchblade1984 wrote:

I am receiving the same exact thing, its been a little shaky since Friday but Sunday was the worst. The upload speed is the slowest, same like you I can't even upload a Photo at all. I called Tech Support and all they said was we can send someone over to check it out. I don't understand seeing how you guys and probably a lot more are having the same issue, its most likely on their side.

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Bingo,

As I've said in my other post uploading pictures and overall uploading is a mess right now. Rogers will want to send a tech but it will not resolve the issue. When the techs get back to work on Tuesday at some point the issue will mysteriously solve its self. I talked to tech support last night and sure enough they booked a tech in for next Friday I'm sure I'll be canceling this service call as it will be fixed by then.

My problem started at the same time as yours. I bet it's a ton of people but so few post here or even know these forums are here.

[switchblade1984]

Yup as we thought it was on their end and its working OK now, they just don't know what they are doing over there so all they can do is say "We will send a tech guy" I wish they could send them on the day its happening just to see where they go from there when they find nothing here? They like to waste our time I think they should have a Service Status on the front page of this Website to save everyone's time like Xbox.com has, they would get less calls and have to send less people to peoples houses for no reason.

[borisc]

Getting consistent spikes here as well. Been happening for about a week now, maybe less?

Games that used to average 50ish ms ping/latency now always spike to ~200 and sometimes to 500+ every 5-10 seconds.

Doing some trace routes reveals at least 1-2 nodes that don't respond, though I don't really know what to do with that information.

I'm located in Kitchener, and hope this is a problem on their end that they're aware of and will fix soon.

[switchblade1984]

Its back to the very slow upload speed from Sunday night again, I really wish they wouldn't waste our time and check into it on their end, I kept my appointment with the cable guy, this is very frustrating.

[Gdkitty]

Borisc

If you post the trace routes I can help decipher them.

At the time you are having the issue, are you able to do successful traceroutes elsewhere?

[borisc]

All right thanks, here are a few for the two games I play:

Two Path of Exile servers

http://pastebin.com/wPKGW6u9

http://pastebin.com/yUjW6kug

Starcraft 2 server

http://pastebin.com/UDrV3cus

Here are a few random sites:

Facebook

http://pastebin.com/bMF3x0pb

Youtube

http://pastebin.com/dFUJ1ucQ

Google

http://pastebin.com/vHhRwjVf

Seems like it's able to complete a route to some of those major sites, but not completely for facebook or the game servers.

Let me know if that tells you anything.

[Azuri21]

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@borisc wrote:

All right thanks, here are a few for the two games I play:

Two Path of Exile servers

http://pastebin.com/wPKGW6u9

http://pastebin.com/yUjW6kug

Starcraft 2 server

http://pastebin.com/UDrV3cus

Here are a few random sites:

Facebook

http://pastebin.com/bMF3x0pb

Youtube

http://pastebin.com/dFUJ1ucQ

Google

http://pastebin.com/vHhRwjVf

Seems like it's able to complete a route to some of those major sites, but not completely for facebook or the game servers.

Let me know if that tells you anything.

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I posted some tracert's on the previous page too. I've got a tech coming out Friday I booked it late in the week because I'm pretty confident the issue is isolated to it being a long weekend in Canada and the senior techs are not working. (I can cancel when my service mysteriously fixes itself) I expect the issue will be resolved Tuesday or Wednesday at the latest when they've returned to work. Speculation it is but my past experiences being a Rogers internet consumer since launch has always showed the pattern reliably except once for a software ROM push to our modems that was packet shaping and took a month or so to resolve until the next update came through.

There are of course individual unique situations for some that require a tech coming out but for the most part if no changes in software/hardware what so ever have been performed at the user end you can pretty much be certain something has gone on the fritz at Rogers end that typically don't get addressed on weekends properly.

[switchblade1984]

That was pretty much my assumption, no one moved any wires around, we only got one hookup coming from my room, I got the newest Modem from Rogers a few months back, nothing has changed, I even reverted my Modem to Factory settings, left it off for a half hour. I called them back today and they sent out a ticket to the head engineers department to look into it futher. I kept my appointment just in case, at this time its seems a little better, still not getting what I am paying for, not even close but enough to work on my Websites for now.