Internet speed has been terribly slow down for a couple of days [Bathurst & Wilson]

[hyj0410]

It was quite normal before then, but now It's taking 5~10 minutes to load a page from two or three days ago (and many of pages I access are even not loaded properly).

I erased cache, check my computer if it is system problem, and tried other things I can and concluded that problem is on the internet provider.

When I tried speed check, the RTT shows around 30~60ms (sometimes over 100), and when it goes to download test the error occurs and fails to check the speed.

I'm not so used to deal with the computer, so I don't know what is the problem exactly. anybody can help this?

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[Contractor · Accepted solution]

Have you called in to have the call centre tech support do testing on the modem? ultimately it will most likely end in a service technician look at it, though if you rent your modem from rogers I would suggest taking it to your local Rogers Plus location and swapping it out to see if that resolves your issue.