Internet problem

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WEAREELECTRIC
I've Been Here Awhile
Posts: 2

Internet problem

My internet disconnect randomly, sometimes it disconnects for few seconds and sometimes longer, at first I thought it was my router so I bought new one but right now I am still having the same problem. I am wondering if I should change my internet modem, if yes how do I change it??

 

***Edited Labels.***

Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: Internet problem

If you have replaced the router.. its likely a modem or signal problem then.

If you call tech support, they may make you run through some basic things first, but if you can get them to send a tech out, they could check the signal, etc.  If you ask when on the phone, for the technician to have a modem with them to swap that would save you some time.
If not you may have to take it to a rogers+ location to swap it.

 

If you have BOUGHT you modem.. this would mean buying a new one or renting one.



WEAREELECTRIC
I've Been Here Awhile
Posts: 2

Re: Internet problem

Today i replaced my modem but still having the same issue

Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: Internet problem

Which modem is it?

And how are you connecting?